Compliance Senior Analyst

We’re looking for a Compliance Senior Analyst to join our Central Compliance team at MBPS. In this role, you are expected to provide e ssential administrative and operational support to the investigation process, ensuring timely and accurate handling of cases, documentation, and reporting. This role requires strong attention to detail, organizational skills, and the ability to manage sensitive information with confidentiality and administrative accuracy.

Position Responsibilities

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Assist in preparatory investigation work, including the preparation of case folders by compiling representatives’ adverse records, policy information, and other relevant documentation for review prior to the commencement of investigations.

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Track and maintain investigation case status in the investigation register and AMS, and ensure the data are updated accurately and a timely basis.

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Update FIDREC registry and ensure proper filing of investigation related documents.

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Provide administrative support for reference checks and verification of representatives’ adverse records.

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Assist in organizing Disciplinary Committee meetings, including scheduling and preparation of materials for circulation.

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Assist in preparation and submission of regulatory and internal reporting relating to investigation cases.

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Monitor the shared mailbox for investigation-related emails and take appropriate follow-up action where required.

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Perform ad hoc tasks and provide additional administrative support as required by the Singapore Compliance Investigations team.

Required Qualifications

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1-3 years’ experience in Compliance/Investigation Team

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Strong document review and fact-checking ability

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Clear report writing and preparation of committee materials

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Strong command of M365 tools (Outlook, Excel, Word, PowerPoint, SharePoint)

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Bachelor’s degree in legal management, Business, or related fields

Preferred Qualifications

Technical and Regulatory Knowledge

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Basic understanding of Singapore MAS regulations, PDPA, and FIDReC processes

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Familiarity with investigation workflows: case intake, document review, evidence handling

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Awareness of conduct risk, complaint handling, and escalation protocols

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Experience with case registers/trackers and proper records management

Behavioral Competencies

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The ability to work independently and efficiently in a team oriented, high demand and fast paced environment.

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High integrity and strict confidentiality with sensitive information

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Careful and attentive to detail even when under time –constraints

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Analytical thinking to identify key issues and inconsistencies

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Good interpersonal and communication skills (both verbal and written)

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Ability to work efficiently in team oriented, high demand and fast paced environment

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Strong problem solving and decision-making skills

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Strong relationship and client management skills

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Professional attitude and client service orientation; collaborative and results-oriented

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Participation in any creation or implementation of business improvement initiatives

When you join our team

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We’ll empower you to learn and grow the career you want.

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We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

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As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

Hybrid