Customer Services Supervisor

Lead, Coordinate & Make an Impact

Ready to take the next step in your career? We’re looking for a hands-on Customer Services Supervisor to lead a small team and keep our operations running smoothly.

In this role, you’ll be at the heart of our logistics operation—driving performance, supporting your team, and ensuring our customers receive the high level of service they expect.

Your Key Responsibilities

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Lead and support a team of Customer Service Administrators and Warehouse Operatives

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Coordinate and allocate daily workloads in line with operational priorities

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Manage customer accounts, reporting and administration

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Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays

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Plan resources effectively to avoid delays and ensure smooth operations

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Maintain a safe, clean and compliant working environment

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Generate, check and issue weekly customer invoices accurately and on time

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Monitor performance and ensure company procedures and customer standards are met

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Investigate and resolve operational issues and non-conformances

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Implement and monitor corrective actions

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Maintain clear and professional communication with customers

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Ensure efficient use of warehouse space based on stock movement

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Support stock control coordination

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Ensure continuity of service during team absences

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Act as deputy for the Site Manager when required