eCustomer Care Specialist - Part Time

Overview Walk-in Wednesdays! We will be holding open interviews Wednesday, June 10th & June 17th from 10:00am-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! We are looking to hire a part-time eCustomer Care Specialist, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving. This position is located in our Wausau, Wisconsin office. Schedule: Monday-Friday 4pm-8pm Pay rate: $16.00 / hour Next available start date: Monday, July 6th Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc. Documenting and handling all in-store customer service issues, including responding to legal concerns Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow-up actions for order and service resolution Speaking with customers directly over the phone to resolve issues or concerns as needed Qualifications Demonstrated computer navigation and multi-tasking skills Ability to type 30 WPM minimum Positive attitude and professionalism while speaking with customers Grammar and writing proficiency #LI-AF1 Benefits 30-50% employee discount Casual dress code – Wear your sneakers to work! 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Education reimbursement program Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc. Documenting and handling all in-store customer service issues, including responding to legal concerns Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow-up actions for order and service resolution Speaking with customers directly over the phone to resolve issues or concerns as needed Demonstrated computer navigation and multi-tasking skills Ability to type 30 WPM minimum Positive attitude and professionalism while speaking with customers Grammar and writing proficiency #LI-AF1