Messaging Compliance Manager, International, WhatsApp & RCS

ABOUT THE ROLE

As Messaging Compliance Manager specialized in International, WhatsApp & RCS at Sent, you'll own the compliance work that keeps customers sending across borders, on WhatsApp, and on RCS.

Sent is a developer-first company powering messaging across SMS, WhatsApp, RCS, and more. Compliance isn't an afterthought here - it's how the product works and how customers trust us to deliver. This role has immediate, high-volume impact, and it's a hands-on operator role: from your first weeks you'll be carrying live registrations, template reviews, and agent launches, not writing policy from the sidelines. You'll work alongside our US-focused compliance lead, sharing context so both regions stay fully covered.

IN THIS ROLE, YOU WILL…

• Own WhatsApp compliance end to end: template creation, categorization (marketing, utility, authentication), and review; troubleshooting template rejections and quality-rating issues; display name and sender approvals; and navigating Meta processes so customers can launch and scale.
• Own RCS agent compliance end to end: agent setup and brand verification, carrier and regional launch approvals, use-case categorization, and content and consent policy review - navigating Google RBM and carrier processes so customers can launch verified agents and keep them in good standing.
• Own international sender registration and country-by-country requirements, including sender ID registration, required documentation (country-specific forms, stamps, attestations), number type selection, and pre-registration where carriers or regulators require it.
• Be the go-to expert on international messaging rules by region, advising customers and internal teams on exactly what's needed to send compliantly in a given country.
• Partner with our US compliance lead to provide tag-team coverage across US and international, cross-training so each region has a backup.
• Work directly with vendors, carriers, and aggregators on registration requirements, escalations, and policy changes that affect deliverability.
• Support customers, sales, and the support team on international, WhatsApp, and RCS compliance questions, turning dense carrier and regulatory rules into clear, practical guidance.
• Maintain internal documentation and playbooks so international, WhatsApp, and RCS compliance stays repeatable as we scale.
• Track registrations, template approvals and declines, RCS agent launches, and compliance issues, and surface trends to leadership.

YOU'LL BE A GREAT FIT IF YOU…

• Have hands-on experience in messaging, CPaaS, or telecom compliance, with direct ownership of international, WhatsApp, or RCS programs - not adjacent exposure, and not a small slice of a broader ops job. Industry experience is required; we need someone who can ramp in weeks, not quarters.
• Know the WhatsApp Business Platform from the inside: template categories, the review and approval process, quality ratings, and the common reasons templates get declined - because you've worked through them, not just read the docs.
• Have taken RCS agents through launch: agent setup and brand verification, carrier and regional approvals, use-case categorization, and RBM content and consent policies. You know where launches stall and how to get a stuck agent moving.
• Understand international A2P messaging: sender ID registration, country-specific documentation and pre-registration, number types, and regional carrier and regulatory rules.
• Are comfortable working directly with carriers, aggregators, and platform partners on registrations and escalations.
• Communicate clearly and turn complex requirements into plain-language guidance for customers and internal teams.
• Are organized and detail-oriented, able to manage dozens of concurrent registrations, reviews, and agent launches without dropping threads.

A NOTE ON FIT: THIS IS A PRACTITIONER ROLE. IF YOUR COMPLIANCE BACKGROUND IS MOSTLY ADVISORY OR POLICY-LEVEL, OR IF WHATSAPP AND RCS WOULD BE CHANNELS YOU'RE LEARNING ON THE JOB, THIS PROBABLY ISN'T THE RIGHT MATCH - AND THAT'S OKAY. IF YOU'VE SHEPHERDED A SENDER ID THROUGH A DIFFICULT MARKET, WON A TEMPLATE APPEAL WITH META, AND TAKEN AN RCS AGENT LIVE ACROSS CARRIERS, YOU'LL RECOGNIZE THIS WORK IMMEDIATELY, AND WE'D LOVE TO TALK.

NICE TO HAVE

• Prior experience at a CPaaS (Twilio, Sinch, Telnyx, Vonage, Bandwidth, or similar) or a messaging platform (Meta - WhatsApp, Google RBM).
• Familiarity with WhatsApp BSP onboarding and Meta Business Manager.
• Experience standing up or scaling international compliance processes from scratch.
• Familiarity with US 10DLC and TCR - useful for tag-teaming with the US lead, though US depth is not the core of this role.

OUR COMMITMENT TO YOU

• Meaningful equity with high growth potential
• Competitive compensation - with flexibility depending on years & depth of experience
• Top-tier medical, dental, vision fully covered
• 401(k) with 100% match up to 4%
• Unlimited PTO
• Beautiful NYC workspace with daily meals and unlimited snacks
• New MacBook Pro + Apple Studio Display
• Comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.