B2B Collections Specialist

Position Summary

We are seeking an experienced B2B Collections Specialist /Accounts Receivable professional to manage our commercial collections. This is a relationship-based role. You will be contacting business clients to resolve past-due invoices while ensuring the customer relationship remains positive.

You will work from a provided client list, keeping our Account Executives informed on every interaction, and reporting progress via a weekly tracking sheet. When not performing outreach, you will assist the Director of Client Services with database hygiene and data entry tasks.

Job Details

• Onsite: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 9:00 PM to 6:00 AM (Philippine Time)
• *Following Selected Philippine Holidays

Key Responsibilities

B2B Collections

• Strategic Outreach: Contact corporate clients via phone and email regarding past-due invoices, strictly following the priority list provided.
• Relationship Preservation: Utilize a "polite but persistent" approach. You are expected to secure payment commitments without being aggressive or abrasive.
• Internal Communication: Keep the Account Executive (Sales) copied and informed on all communications. You must recognize when a collection issue might jeopardize a future sale and flag it immediately.
• Reporting: Maintain a "Weekly Collections Tracking Sheet" with high attention to detail, updating promise-to-pay dates and status notes daily.
• Resolution: Navigate corporate Accounts Payable (AP) processes to find out why an invoice is stuck (e.g., missing PO, wrong format) and work with us to fix it.

Data Administration

• Database Hygiene: Execute data cleanup tasks as directed by the Director of Client Services (e.g., removing duplicate records, verifying addresses).
• Data Entry: Accurately input client information and service data into our systems.

Qualifications

• Minimum 2–3 years of experience in B2B Collections, Commercial Finance, or Accounts Receivable.
• Native or near-native English is required for handling complex conversations with Finance Directors and Controllers.
• Ability to balance firmness with professionalism.
• Experience working in a role where you had to coordinate with internal Sales or Account Management teams.
• Advanced proficiency in Microsoft Excel (maintaining complex tracking sheets).
• Familiarity with [Your CRM] and [Your Accounting Software] is preferred.