IT professional

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.

Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.

IT Support Skills & Tools Overview Candidates applying for IT support roles should be familiar with the following tools, technologies, and troubleshooting practices commonly used in our environments. Operating Systems  Windows 10 and Windows 11 administration and troubleshooting  Basic Windows Server awareness  Windows user profiles and permissions  Device setup and configuration

Microsoft Cloud & Identity  Microsoft 365 administration  Microsoft Entra ID (Azure AD)  Managing Entra / Azure joined devices  User account management and MFA  Basic familiarity with Microsoft Azure

Windows Troubleshooting Tools  Command Prompt and basic command-line tools  PowerShell (basic use)  DISM  CHKDSK  SFC / System File Checker  Event Viewer  Reliability Monitor  Task Manager  Windows startup troubleshooting  Windows Update troubleshooting

Networking  IP configuration and troubleshooting  DNS issues  Connectivity troubleshooting  VPN basics  Router and firewall basics

Hardware Troubleshooting  Desktop and laptop diagnostics  BIOS / UEFI configuration  SSD / NVMe drive troubleshooting  Peripheral troubleshooting (monitors, keyboards, webcams, etc.)

Printers & Network Devices  Local and network printer setup  Printer driver troubleshooting  Print spooler issues  Network device connectivity troubleshooting

Software & Business Applications  Microsoft Outlook  Microsoft Office / Microsoft 365 apps  Excel and Word troubleshooting  Dropbox and OneDrive  Browser troubleshooting (Chrome / Edge)

Security & Endpoint Awareness  Antivirus / endpoint protection basics  Malware troubleshooting  Phishing awareness and security best practices  Secure document environments

Typical IT Support Tasks  Software installation  Driver installation and updates  Windows updates  File backup and restore  System diagnostics and troubleshooting Nice to Have  Experience with RMM tools  Backup solutions  PC hardware upgrades or custom builds

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