Part Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

M Lounge Concierge | Marriott Colorado Springs

We are looking for a highly motivated, people-first M Lounge Concierge to join our Food and Beverage team at the Marriott Colorado Springs. This is not a role for someone who is just looking to answer questions and point people in the right direction. This is a role for someone who wants to be the reason a guest’s stay goes from good to genuinely unforgettable.

As the M Lounge Concierge, you are the heart of the club lounge experience. You are the first face many of our most valued guests see when they arrive, and the person they come to when they need something handled, whether that is a dinner reservation across town, transportation to the airport, insider knowledge about the best local attractions, or simply someone who makes them feel like a priority.

You will also play an important role in the food and beverage side of the lounge, ensuring that everything presented to guests meets our quality and presentation standards, that the space is always clean, well-organized, and inviting, and that every detail reflects the level of care our guests expect from a world-class property.

This position also offers a real pathway for career growth within our organization.

• Greeting and welcoming every guest who enters the M Lounge with a warm, sincere, and professional demeanor that immediately makes them feel at home

• Serving as the primary resource for guests on everything related to their stay, including hotel services, local dining and entertainment recommendations, sightseeing opportunities, and tour arrangements

• Coordinating transportation needs for guests including car services, rideshares, and other arrangements

• Staying fully informed of all daily functions, VIP arrivals, special events, and anything else taking place at or related to the hotel

• Ensuring the food and beverage offerings in the club lounge are consistently high quality, beautifully presented, and maintained according to brand and company standards throughout the day

• Coordinating and supporting special events and special projects as assigned by management

• Assisting guests with any concerns or issues related to hotel services, taking ownership of the situation and following through until the guest is satisfied

• Maintaining full working knowledge of the front desk computer system and all relevant operational tools

• Using proper two-way radio etiquette when communicating with other team members and departments

• Complying at all times with Pyramid Global Hospitality standards, policies, and regulations

• Being familiar with all emergency procedures and assisting as required in any emergency situation

• Maintaining the highest standards of personal appearance and grooming in accordance with brand standards

• A genuinely engaging personality and a real passion for creating memorable, personalized experiences for guests

• Strong interpersonal skills and a natural ability to build authentic connections with people from diverse backgrounds and cultures

• Excellent problem-solving skills and a proactive mindset

• Solid knowledge of the Colorado Springs area including local attractions, restaurants, entertainment options, and points of interest

• Clear, confident, and professional communication skills both in person and over the phone

• A polished, professional appearance and demeanor that reflects the standards of the Marriott brand

• Flexibility to work varying shifts based on the needs of the hotel, including weekends and holidays

• A self-motivated work ethic; you do not wait to be told what needs to happen, you see it and you take care of it

What are we looking for?

• Previous experience in a concierge, guest services, front desk, or similarly guest-facing hospitality role is strongly preferred

• Knowledge of the Colorado Springs area and genuine enthusiasm for sharing that knowledge with guests

• Strong computer proficiency and the ability to learn hotel property management and front desk systems quickly

• Excellent verbal and written communication skills

• Experience coordinating transportation, reservations, or guest services logistics is a plus

• Ability to stand and remain active on your feet throughout the shift

• Flexible availability including evenings, weekends, and holidays as required by the schedule

• High school diploma or equivalent required; some college or hospitality coursework is a plus

• Knowledge of food and beverage standards and presentation is a plus given the club lounge component of this role

The Concierge team members who truly excel in this role are the ones who treat every guest like a person, not a transaction. They do not give generic answers; they give the right answer for that specific guest at that specific moment. They remember the couple celebrating their anniversary and make sure the lounge feels a little extra special for them. They notice when a business traveler looks stressed and quietly handle something before they have to ask.

At Pyramid Global Hospitality, we believe that the people who deliver exceptional experiences deserve to feel exceptional about where they work. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:

• Exclusive discounts on room rates and experiences across our award-winning hotel portfolio

• Comprehensive health insurance plans including mental wellbeing support for you and your loved ones

• Pet insurance for the four-legged members of your family

• Competitive finance and retirement solutions

• Performance-based incentives and bonuses

• Generous paid time off

• Exciting associate perks and discounts

• Skill-enhancing job training from day one

• Educational opportunities to support your long-term career growth

• A genuine commitment to work-life balance

• Real pathways for career advancement within our organization

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company built on the belief that great hospitality starts with great people. We lead with a People First philosophy in everything we do. At Pyramid Global, we are guided by three core values: People First, meaning a talented, diverse, and passionate team working together with mutual respect; Integrity, meaning honesty and accountability to ourselves and to one another; and Excellence, meaning surpassing expectations through dedication, creativity, and a genuine commitment to doing things right.

If you are a self-motivated, people-first professional with a passion for creating genuinely memorable experiences and a desire to grow your career at a world-class property, we would love to hear from you. Apply today and come be part of a team that is proud of the work they do and the guests they serve every single day.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Compensation:

$16.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.