IT Support Engineer

This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

• Provide virtual and email support for internal users
• Microsoft 365 User Administration
• Starters / Movers / Leavers process
• Backup administration and testing
• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes, including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory, and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco networking devices (switches / firewalls)

• At least 1 year of technical experience
• Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
• A professional approach with excellent communication and interpersonal skills
• Strong experience installing, supporting, and troubleshooting:
  • Windows 11
  • Microsoft 365 and Exchange
  • Active Directory
  • Networking technologies including DNS, DHCP, and TCP/IP
  • VMware and Hyper-V
  • Remote access tools
  • Mobile device configuration and support (iPhone/iPad)
• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
• The ability to accurately understand and interpret customer requirements
• Excellent time management skills with the ability to prioritise and manage workloads independently

WHAT IS IN IT FOR YOU

• Competitive Salary
• 20-day holiday which increases with length of service
• Additional paid leave for wedding, moving house, holiday shopping and more
• A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties

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