L2/L3 Technician - #35117

Duties and Responsibilities

• Resolve complex issues related to Microsoft systems and applications
• Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
• Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
• Resolve Issues: Troubleshoot and fix complex problems
• Administer: Apply updates, manage backups, and ensure security
• Support Projects: Assist with migrations and document changes
• Azure Support: Manage Azure services and use PowerShell
• Ensure Security: Maintain compliance and conduct audits
• Collaborate: Work with teams and train junior staff
• Improve: Enhance processes and stay current with technology
• Communicate: Update and address client feedback
• Bachelor of Computer Science, Information Technology graduates or comparable experience
• At least 2-5 years of minimum experience in a similar role
• Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
• Excellent troubleshooting skills
• Ability to provide technical support and resolve requests in a timely and efficient manner
• Excellent communication skills to successfully collaborate with foreign counterparts
• Able to work under pressure
• Able to multi-task
• Good organizational skills

Advantageous Skills/Experience

• MSP experience is highly desirable
• Relevant certifications