Senior Product Operations Manager

Job Title: Senior Product Operations Manager

Department: Product Development

About the Role:

The Senior Product Operations Manager is a leader responsible for driving operational excellence, scalability, and continuous improvement across the product organization. This role partners closely with Product and Technology leadership as well as cross-functional leadership to identify, design, implement, and evolve processes that empower teams to deliver high-impact products efficiently and effectively. The Senior Product Operations Manager partners with stakeholders to shape how we plan, execute, and measure success across the product lifecycle. You are equally comfortable operating at strategic, operational, and tactical levels, influencing decision-making, leading change, and translating strategy into scalable systems that accelerate innovation.

What You'll Do:

Product Operations & Release Ownership: Own and improve release operations across all products to ensure consistent, high-quality delivery. Coordinate release planning and execution, managing dependencies, risks, and timelines across teams. Communicate release plans, risks, and changes clearly to ensure cross-functional alignment.

Product User Analytics & Engagement: Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions.

Process Optimization & Workflow Governance: Refine product development and release processes to improve efficiency and scalability. Define and govern Product and Engineering Jira workflow standards, ticket hygiene requirements, and operational processes. Monitor enterprise-wide compliance across the ticket ecosystem, define Airfocus/Jira views, and analyze KPIs to measure adherence, data quality, and process effectiveness.

Operational Metrics & Insights: Track and analyze key metrics (e.g., predictability, cycle time) to drive continuous improvement.

Cross-Functional Coordination: Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Will also align teams to ensure release readiness and smooth delivery.

Best Practices & Continuous Improvement: Apply and evolve product and release management best practices.

Leadership Through Influence: Drive alignment and improvements across teams without direct authority.

You’re a great fit for this role if:

• 7+ years of experience in product management, program management, operations or owning and driving organizational processes
• Equally comfortable thinking about evolution of processes and rolling up your sleeves and getting into the weeds when needed.
• Experience conceiving, developing, deploying, and owning new processes across product orgs and companies, and possessing strong change management skills.
• Experience using JIRA as the system of record for product & engineering roadmap work
• Experience administering Pendo or other similar product experience package
• Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines.
• Process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results.
• Enjoy building bridges and relationships with cross-functional partners and stakeholders to lead by influence.
• Experience assessing and deploying new tools used across a product organization, such as a portfolio, roadmapping, or reporting & dashboarding tool.
• Strong analytical & creative problem-solving skills and a positive ‘can-do’ demeanor.
• Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions.
• Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based.
• The target pay range for this role is: $130,000-$160,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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