Specialist Logistics Training

Role Summary

Responsible for full rider training process for all riders   

What’s On Your Plate?

• Responsible for onboarding of new riders and reboarding of existing riders
• Responsible for training and retraining of riders about internal SOPs and new features/policies
• Build training SOPs and metrics to measure rider performance and compliance
• Documenting all training activities
• Assessing the effectiveness of training through surveys/feedback
• Groom rider quality (behavior, appearance, professionalism, presentational etc..)
• Setting up a performance improvement plan to improve performance of low performing riders
• Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
• Reduce rider complaints originating from customers

What Did We Order?

• Bachelor’s Degree
• 3-4 years of experience as a training professional
• Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc..
• Strong communication skills, both written and verbal. English and Arabic is a must.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people