Brand Designer

ABOUT ASSEMBLED

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

THE ROLE

We're looking for a Brand Designer who builds brands that stop people mid-scroll and keep them consistent across every touchpoint, from a conference booth to an email send. As a key creative hire on our Marketing team, you'll own the visual and brand identity for a company in the middle of a meaningful repositioning. You won't be starting from zero, but you'll have real latitude to evolve what exists and raise the bar.

This is a high-impact role at the intersection of brand strategy and hands-on craft. You'll build design systems that are AI-native from the ground up: structured so repeatable work can be automated, delegated to agents, or executed by teammates without your direct involvement. That's not about doing less. It's about freeing yourself up for the creative challenges worth your full attention.

We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York).

WHAT YOU'LL DO

• Own Assembled's visual identity within the marketing context: brand system, design language, typography, color, motion, and everything in between
• Design and art-direct core marketing materials: website, email campaigns, event assets, ads, swag, sales collateral, and more
• Build AI-native design systems, including templates, design files, component libraries, and guidelines that AI tools and teammates can execute from reliably
• Automate repeatable production tasks (asset resizing, templated collateral, social variants, email layouts) so your time stays focused on higher-order creative work
• Translate positioning and messaging into creative that resonates with CX and support leaders who are skeptical of hype and respond to clarity
• Lead creative on campaigns, product launches, and events from concept through execution
• Set the creative bar and manage relationships with designers, contractors, and agency partners

WHAT YOU BRING

• 5 to 8 years of brand design or creative direction experience at a high-growth startup or at an agency working with B2B tech clients
• A portfolio showing range: opinionated brand work and practical, conversion-driven marketing assets
• A genuine AI adopter mindset: you've integrated AI tools into your workflow, you know where they accelerate your work, and you're actively exploring what's next
• Strong strategic instincts and the ability to translate ambiguous inputs into clear creative direction
• Proficiency with the full Adobe and Figma suite; motion/video experience is a plus
• Experience building and documenting design systems that hold up under real-world team usage
• High ownership orientation: you move fast, make judgment calls, and know when to ask for alignment versus just shipping
• Collaborative by default: you take feedback well, give it generously, and bring stakeholders along without designing by committee

OUR U.S. BENEFITS

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches every day (M-F) and fully stocked kitchen
• 401(k) plan enrollment

The estimated base salary range for this role is $150,000 - $190,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.