Director of Operations - Millennium Tower

Responsibilities

• Operational Oversight: Manage all aspects of the property's operations, including security, valet, concierge, and housekeeping.
• Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.
• Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management based on Forbes standards.
• Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery.
• Financial Management: Develop and manage operations within the budget.
• Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
• Compliance: Ensure compliance with all applicable regulations and safety standards.
• Project Management: Oversee renovation and improvement projects.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
• Ability to work flexible hours including weekends and holidays. (Required)
• M100 and CMCA certificates are desired
• Prolonged periods sitting at a desk and working on a computer.

Why You'll Love Working at Action

• Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews – read our reviews here .
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.