Mortgage Cashiering Supervisor

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GENERAL FUNCTION:

Supervise the Mortgage Cashiering area, which includes payment and payoff processing, research and adjustments of cash items, insurance funds, general ledger account reconciliation and balancing and default cash item processing for collections, loss mitigation, bankruptcy and foreclosure.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures all payments and payoffs are posted within 24 hours of receipt and in accordance with federal guidelines.
• Ensures all employees balance their cash bundles daily after posting.
• Works with the accounting department to clear outages created by internal employees and third party vendor.
• Plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.
• Ensures deadlines are met in accordance with customer guidelines.
• Follows the guidelines, requirements and policies of the Bank, including FDICIA,
• Self-Assessment and Risk Management programs.
• Ensure that quality and productivity standards are maintained.
• Responsible for promoting teamwork and the cross training of employees.
• Reviews all general ledger entries created by the staff.
• Ensures staff compliance with Bancorp policies and procedures, including segregation of duties.
• Oversees and assists in resolving escalated operational and customer service issues and/or employee problems.
• Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank.
• Identifies and implements work efficiencies through process improvement techniques.
• Manages off-shore resources in order to maintain and enhance operational efficiency and quality.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential; developing the appropriate talent pool to ensure adequate bench strengthandsuccession planning; recognizing and rewarding employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Four-year college degree required or equivalent work experience.
• Three + years of banking operations or multi-product loan servicing experience.
• Three + years of management experience.
• Excellent written and oral communications skills.
• Ability to effectively manage time.
• Independent and highly self-motivated.
• Ability to communicate effectively.
• Strong PC skills including Microsoft Office (Word, Excel, Access, PowerPoint).

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.

Mortgage Cashiering Supervisor

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.