SOC Operator (Louisville KY)

Job Description: Security Operations Center (SOC) Operator

Position Title: Security Operations Center (SOC) Operator
Location: Louisville KY
Shift: Rotating schedules. Flexibility is needed for this role

Applications submitted without a resume will not be advanced to the next stage. A current and up to date resume is required for consideration.

Position Summary:

The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.

• Answer routine and emergency calls and monitor alarms, surveillance cameras, access control systems, and duress alerts.
• Use security monitoring tools to identify and assess potential threats and risks.
• Coordinate responses to emergencies, including medical incidents, safety concerns, natural disasters, and security events by dispatching appropriate personnel such as security officers, facilities staff, police, fire, and EMS.
• Maintain accurate records of communications, incidents, and security activities.
• Handle sensitive information with discretion while maintaining confidentiality and information security standards.
• Conduct video investigations, document findings, and provide timely updates to stakeholders.
• Document all reported incidents and ensure proper notification, escalation, and follow-up actions.
• Monitor and report issues affecting SOC systems and equipment.
• Coordinate on-site security responses using surveillance and intrusion detection technologies.
• Track severe weather conditions and provide timely alerts regarding potential impacts to personnel and operations.
• Monitor nearby police, fire, or other emergency incidents and communicate relevant information to affected locations and employees.
• Maintain awareness of civil demonstrations or public disturbances near company assets and identify potential risks through intelligence and news sources.
• Manage and prioritize employee security requests and concerns received through phone, email, and internal communication platforms.

Job Requirements

● Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.

● Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.

● Ability to analyze problems, identify causes, and implement results-oriented solutions.

● Excellent organizational and time management skills.

● Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.

● A professional demeanor, along with excellent customer service skills

● Ability to work independently while also being a team player.

● Excellent verbal and written communication skills in English. Fluency in other languages is a plus.

● Conduct routine alarm testing and remote audits.

● Manage access cards

● Maintain daily logs and prepare and provide reports as required.

● Analytical mindset with the ability to identify and escalate critical issues.

● Typing - 40 WPM, minimum

● Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.

● Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.

The ideal candidate:

● You have a minimum of 2+ years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Prior experience in security, law enforcement, or military service is preferred but not required. We are happy to train those without experience in the industry.
• Certifications:
  • Security Officer License (where applicable).
  • CPR/First Aid Certification (preferred).
• Skills:
  • Strong observational and problem-solving skills.
  • Ability to remain calm under pressure and respond effectively to emergency situations.
  • Excellent verbal and written communication skills.
  • Proficient in using security systems, cameras, and basic office technology (e.g., email, Microsoft Office).
• Physical Requirements: Ability to stand, walk, or patrol for long periods.
• Driving Eligibility: Posts requiring operation of a company vehicle will only be permitted for those over the age of 25 with a screened motor vehicle record. (Accidents and Violations are reviewed on a case by case basis)

What You Will Do

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry.

Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others.

Requirements:

• High School diploma or General Education Degree (GED)
• Minimum of 25 years of age
• Ability to pass criminal background check and drug test

Same Day Offers: interview with the hiring team and receive an offer to join us the same day!

• Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification. Walden Security has been recognized by Training Magazine as a Top 100 Award Winner which is awarded to companies with the most successful learning and development programs in the world!
• Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $300,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
• Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth opportunities for our team members who are Setting the Standard by Setting the Example®
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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