Franchise Manager

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the National Franchise Operations Manager

Your responsibilities can include:

• Assisting in the setting up of SOP’s for all clients across the delivery platform
• Constantly monitor and upgrade SOP’s where necessary
• Assist with the training and set up of new Franchises
• Train SOP’s at a Franchisee level
• Monitor, manage and maintain the required Franchise service levels
• Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
• Set and manage KPI’s at Franchise level
• Regular audits to assess and measure process and execution performance
• Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success
• Assist Franchisees in the training of their employees
• Monitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis
• Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
• A Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

Qualifications and experience:

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience in word, excel and PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail Franchise working experience will be advantageous
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

Attributes required :

• High energy, self-starter
• Execution bias
• Understand how technology works for business
• Project Management
• System and process orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization and sound communication will be key success factors of a Franchise Manager

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.