Director, Revenue Operations

Director, Revenue Operations

1. The Team You'll Join

You'll be part of our Global Sales Acceleration team led by Juliette Pichard. The team you’ll lead, the Revenue Operations team, consists of ~12 professionals covering all of Mirakl's business units (Marketplace, Connect, Retail Media) and geographies (EMEA, APAC & AMER).

As a Director, Revenue Operations, you will architect and operate the AI-powered revenue engine that drives predictable growth across all of Mirakl's business. You will lead the evolution of the RevOps function toward a centralized and intelligence-driven operation, enabling Sales Leaders to run their business with greater autonomy and confidence. You will be a key driver of Mirakl's AI transformation and a senior voice in executive decision-making.

"This is a rare opportunity to operate at the heart of Mirakl's most strategic transformation. Our RevOps team sits at the intersection of AI and commercial excellence, with full global scope across every region, product line and customer segment — from Enterprise to SMB. You'll have direct visibility with Sales leadership and a real mandate to define what world-class RevOps looks like in 2027." — Juliette Pichard, SVP Global Sales Acceleration

2. Your Impact

• Architect and deploy the AI-powered revenue engine — define and own the RevOps strategy, data infrastructure, processes and AI agents that make Mirakl's GTM motion predictable and scalable, acting as the orchestration layer between Agent Builders, your team and the Analytics & AI team.
• Drive global business monitoring and executive decision-making — own pipeline health, ARR and ACV velocity, win/loss and conversion metrics across all BUs and geographies, orchestrate forecasting and QBR governance, and surface proactive risk and opportunity signals to Sales Leaders with clear, actionable recommendations.
• Build operational excellence across the full revenue cycle — own Salesforce data quality and governance, lead sales comp plan design, ensure territory and quota frameworks are rigorous, and manage the global GTM tech stack roadmap, budget and vendor strategy.
• Enable new GTM motions and product launches — partner with PMM and GTM stakeholders to support pricing setup, sales motion design and tooling updates for new products, modules and geographies, keeping RevOps agile enough to support strategic initiatives as they emerge.
• Lead, develop and inspire a global RevOps team of ~10 — set clear direction and accountability, upskill the team on AI, automation and data modelling, and drive cross-functional change management with clarity and conviction.

3. What You'll Bring to the Role

• 10+ years in Revenue Operations, Sales Operations or GTM Strategy in B2B SaaS, ideally at a global, multi-product company
• Proven track record of leading multi-functional, internationally distributed teams through periods of transformation
• Deep expertise in Salesforce and data governance, including data architecture, CRM hygiene and API integrations as the foundation for AI deployment
• Demonstrated ability to influence executive decision-making by translating commercial data into strategic narratives

Skills:

• Systems thinking with the ability to turn complex data into clear executive narratives
• Fluency in AI tools and workflow automation platforms (e.g., Dust, Gong, Clay, Claude, n8n), curiosity to always stay up to date on innovation
• Salesforce expertise and rigorous data governance instincts
• Change leadership — the ability to bring teams and stakeholders through transformation with conviction and clarity
• Commercial acumen across both Enterprise and SMB motions

4. Tools Used

• Salesforce (CRM & data governance)
• Dust (AI workflows & automation)
• Gong (conversation intelligence)
• Clay (pipeline & prospecting automation)

5. Languages

• Fluent in English and French (C2 level required)

6.Perks & Benefits:

• 🚇 Public Transport Pass: Reimbursement on your public transport subscription
• 🏥 Health Insurance: Coverage tailored to individual or family needs
• 🍽️ Meal Allowance: Monthly meal allowance provided by Mirakl
• 🏠 Hybrid Setup: 4 days in-office & 1 day remote
• 🏋️ Gym Allowance: Access to partner gyms and wellness studios
• 🌴 Paid Time Off: Prorated paid vacation days per calendar year

7. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.

1. Introductory Call: A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role
2. Business Interview: Meet the hiring manager to discuss your experience, problem-solving approach, and impact
3. Values Interviews & Use Case: Meet with team members from different functions to explore your alignment with our core values and present a real-life scenario
4. Final Decision & Offer: We consolidate feedback quickly and aim to share decisions without delay — if successful, we'll walk you through the offer details, benefits, and next steps

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analysing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans.