Customer Supply Chain Analyst

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats™, PEBBLES™, Grape-Nuts™ and Malt-O-Meal™ cereal and Peter Pan™ peanut butter, as well as Rachael Ray® Nutrish™, Kibbles 'n Bits™ and 9Lives™ dog and cat food. Post also provides private label solutions to customers in pet food, cereal, nut butters and granola. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn or Facebook for the latest news.

Location Description

The Post Consumer Brands sales office in Bentonville is in the heart of the Natural State, Arkansas. Bentonville is also home to the Walmart home office, which this sales team primarily serves. In addition to managing the relationship with Post's largest customer, the small, dedicated team also participates in several charitable and volunteer events throughout the year. The team prides itself on winning together and working hard to meet goals, while celebrating wins.

Responsibilities

Reporting to the Sr. Manager of Customer Supply Chain, the Customer Supply Chain Analyst supporting is responsible for managing customer inventory levels including promo/reset planning and forecasting by leveraging both customer and Post Consumer Brands systems. Responsible for evaluating data, analyzing performance, identifying issues, developing recommendations, and implementing solutions to improve service, increase revenue, and reduce costs. Performs KPI scorecard upkeep and metrics reporting.

The Customer Supply Chain Analyst will leverage tools and innovative ideas to help manage challenges within the joint supply chain. Responsible for building and maintaining relationships with the customers’ supply chain counterparts and internal PCB stakeholders.

JOB RESPONSIBILITIES/DUTIES

• Develop and maintain best-in-class relationship between Post Consumer Brands and our customers.
• Communicate customer supply chain strategy/action plans cross-functionally with multiple teams within Post Consumer Brands.
• Serve as a customer expert in support of PCB and customer supply chain initiatives.
• Develop and maintains reporting and scorecards reflecting customer-specific metrics. Interprets metrics into business intelligence and strategic planning.
• Manage established customer/item forecasts and replenishment at the retail and DC levels.
• Gather and analyze large datasets to identify demand drivers, inform operational forecasting, and guide internal recommendations on promotional volume, while documenting assumptions to update forecasts.
• Obtain supply information from Supply Planning; Communicates product supply situation and prognosis, action plans to Customer, Sales and PCB Supply Chain teams.
• Develop and execute reporting and inventory plans to achieve inventory and service level goals by setting joint targets, reducing out-of-stocks across retail and distribution centers, and regularly communicating inventory strategies and actions with cross‑functional partners.
• Monitor and report on inventory, service, and forecast performance, identifies root causes of issues, and drives corrective actions to improve KPIs. Provides regular internal and customer-facing reporting on in-stocks, inventory levels, OTIF, and service performance, including clear action plans for areas needing improvement.
• Builds and maintains successful working relationship with customer supply chain/replenishment counterparts, as well as internal cross-functional PCB partners.
• Participate in supply chain initiatives to drive efficiencies for PCB and our customers.
• Identify and implement supply chain best practices.

Qualifications

Requirements

Education: Four-year degree, preferred

Experience

• •

• Minimum 2 years of experience in supply chain, replenishment, sales forecasting, or inventory management.
• Experience in supply chain/merchandise/CPG operations processes required.

Skills

• Strong customer service orientation.
• Must be self-motivated and able to structure and prioritize work for maximum productivity.
• Ability to confidently interface with retail customer teams.
• Familiarity with logistics planning and material management/logistics concepts.
• Strong ability in qualitative and quantitative analysis.
• Proficiency in a broad range of computer skills – Excel, Tableau, and presentation software.
• Excellent interpersonal and communications skills.
• Ability to manage details and tasks with a high level of accuracy and urgency.

Reporting to the Sr. Manager of Customer Supply Chain, the Customer Supply Chain Analyst supporting is responsible for managing customer inventory levels including promo/reset planning and forecasting by leveraging both customer and Post Consumer Brands systems. Responsible for evaluating data, analyzing performance, identifying issues, developing recommendations, and implementing solutions to improve service, increase revenue, and reduce costs. Performs KPI scorecard upkeep and metrics reporting.

The Customer Supply Chain Analyst will leverage tools and innovative ideas to help manage challenges within the joint supply chain. Responsible for building and maintaining relationships with the customers' supply chain counterparts and internal PCB stakeholders.

JOB RESPONSIBILITIES/DUTIES

• Develop and maintain best-in-class relationship between Post Consumer Brands and our customers.
• Communicate customer supply chain strategy/action plans cross-functionally with multiple teams within Post Consumer Brands.
• Serve as a customer expert in support of PCB and customer supply chain initiatives.
• Develop and maintains reporting and scorecards reflecting customer-specific metrics. Interprets metrics into business intelligence and strategic planning.
• Manage established customer/item forecasts and replenishment at the retail and DC levels.
• Gather and analyze large datasets to identify demand drivers, inform operational forecasting, and guide internal recommendations on promotional volume, while documenting assumptions to update forecasts.
• Obtain supply information from Supply Planning; Communicates product supply situation and prognosis, action plans to Customer, Sales and PCB Supply Chain teams.
• Develop and execute reporting and inventory plans to achieve inventory and service level goals by setting joint targets, reducing out-of-stocks across retail and distribution centers, and regularly communicating inventory strategies and actions with cross‑functional partners.
• Monitor and report on inventory, service, and forecast performance, identifies root causes of issues, and drives corrective actions to improve KPIs. Provides regular internal and customer-facing reporting on in-stocks, inventory levels, OTIF, and service performance, including clear action plans for areas needing improvement.
• Builds and maintains successful working relationship with customer supply chain/replenishment counterparts, as well as internal cross-functional PCB partners.
• Participate in supply chain initiatives to drive efficiencies for PCB and our customers.
• Identify and implement supply chain best practices.

Requirements

Education: Four-year degree, preferred

Experience

• •

• Minimum 2 years of experience in supply chain, replenishment, sales forecasting, or inventory management.
• Experience in supply chain/merchandise/CPG operations processes required.

Skills

• Strong customer service orientation.
• Must be self-motivated and able to structure and prioritize work for maximum productivity.
• Ability to confidently interface with retail customer teams.
• Familiarity with logistics planning and material management/logistics concepts.
• Strong ability in qualitative and quantitative analysis.
• Proficiency in a broad range of computer skills - Excel, Tableau, and presentation software.
• Excellent interpersonal and communications skills.
• Ability to manage details and tasks with a high level of accuracy and urgency.