IT Admin Supervisor

Overview

Supervises and coordinates activities of staff engaged in computer operations and system maintenance.

Responsibilities

Responsibilities

• Ensures effective computer resources are provided to users.
• Assigns personnel and schedules workflow to facilitate computer system performance and technician response times.
• Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure system is operating efficiently.
• Studies problems and capabilities, and develops solutions for improved system performance.
• Oversight of the management/configuration of the E&DI Cisco Network Switches and Routers (SentelKG).
• Handle business-critical IT tasks and systems administration.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Troubleshoot network problems quickly and effectively to minimize system downtime.
• Track and maintain hardware/ software inventory and Network Map of Network Assets.
• Ensure network components meet needs and work together seamlessly. Research and evaluate emerging technologies and competitive solutions related to IT.
• Liaise with Vectrus corporate IT when needed.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
• Responsible for the upkeep of assigned PPE, tools, equipment, vehicles etc. and is liable to turn in for scheduled maintenance or when identified faulty.
• Responsible for updating work orders using either a tablet, computer and/or handwritten on paper workorder. Updates included changing the work order status, inputting a log, requesting material and time performance.
• Performs general housekeeping when working on site.
• May be required to perform other duties as assigned.
• May be required to work weekends, holidays, early and late shifts.

Qualifications

Qualifications: Education

• High School Diploma or equivalate
• Associate degree in IT, computer science or related field
• CompTIA certificate Experience:
• 2 years’ experience in a leadership role preferred
• Proficiency in networking, server administration, operating systems, and security tools
• Training staff members on systems, tools and company procedures Skills:
• Strong communication and leadership skills to manage teams and coordinate with multiple levels and management and the customer.
• Must speck, read and write English, including providing and receiving direction in English.
• Strong analytical and troubleshooting abilities Work Environment:
• Office environment
• Protected from environment changes, may not be from temperature changes
• May be exposed to noise
• Seating for long periods of time up to 5-6 hours per day
• May be required to visit work sites

Responsibilities • Ensures effective computer resources are provided to users. • Assigns personnel and schedules workflow to facilitate computer system performance and technician response times. • Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure system is operating efficiently. • Studies problems and capabilities, and develops solutions for improved system performance. • Oversight of the management/configuration of the E&DI Cisco Network Switches and Routers (SentelKG). • Handle business-critical IT tasks and systems administration. • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Troubleshoot network problems quickly and effectively to minimize system downtime. • Track and maintain hardware/ software inventory and Network Map of Network Assets. • Ensure network components meet needs and work together seamlessly. Research and evaluate emerging technologies and competitive solutions related to IT. • Liaise with Vectrus corporate IT when needed. • Train employees on both software and hardware, troubleshoot, and provide technical support when needed. • Responsible for the upkeep of assigned PPE, tools, equipment, vehicles etc. and is liable to turn in for scheduled maintenance or when identified faulty. • Responsible for updating work orders using either a tablet, computer and/or handwritten on paper workorder. Updates included changing the work order status, inputting a log, requesting material and time performance. • Performs general housekeeping when working on site. • May be required to perform other duties as assigned. • May be required to work weekends, holidays, early and late shifts.

Qualifications: Education • High School Diploma or equivalate • Associate degree in IT, computer science or related field • CompTIA certificate Experience: • 2 years' experience in a leadership role preferred • Proficiency in networking, server administration, operating systems, and security tools • Training staff members on systems, tools and company procedures Skills: • Strong communication and leadership skills to manage teams and coordinate with multiple levels and management and the customer. • Must speck, read and write English, including providing and receiving direction in English. • Strong analytical and troubleshooting abilities Work Environment: • Office environment • Protected from environment changes, may not be from temperature changes • May be exposed to noise • Seating for long periods of time up to 5-6 hours per day • May be required to visit work sites