IND Manager - Health - System Delivery

Job Title- IND System Delivery Manager I Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role: Yes Required education and certifications critical for the role- B.Tech/MCA or relevant qualification Required years of experience – Minimum 8 years’ experience in relevant field AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The primary responsibility of this role is to manage the day-to-day employee engagement, people management, performance management of team, External/Internal Stakeholder management, handling escalations, ensuring Quality controls etc. The SDM will oversee system deliveries, ongoing process improvements and will manage to agreed financial margins within the client commercial model. It is essential the SDM possess the ability to manage both internal and external priorities and their own capacity in this multi-functional role. Participating in innovation initiatives and drive results on continuous improvement. Ensure training to new configuration team members is done in the most efficient manner minimizing the ramp up required to be fully contributing to the team. Responsible for overseeing workload prioritization of team deliverables where conflicts arise. Review and ensure team communications are consistent and clear to internal and external stakeholders. JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role): Knowledgeable on Healthcare domain. Accountability for meeting KPIs across the service, including overview of ongoing key client projects Maintaining and continuously improving the overall quality of system delivery Ownership of the Change Order process for all regional Change Orders. Provision of final Impact Assessment and Estimates of effort/ costs. Subsequently ensuring all changes are implemented and tasks completed via the team delivering the change Working closely with the Business/Operations/Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales/SLAs. Liaising with third parties where necessary, to ensure work delivery is seamless to the client Financial awareness and management to margins and agreed metrics • Identifying new revenue opportunities and working with resource manager to pursue appropriately Managing the day-to-day business relationship in the region, including proactive communication and responding to client priorities. Monitoring and evaluating the quality of deliverables to the client, taking steps to improve quality as necessary Working closely with business/operations to establish and maintain client advocacy and a continuously enhancing client relationship Ensuring Demand Vs Capacity so that the team can be resourced effectively Acting as a coach to team members in the areas of client deliverables, specific client knowledge, etc. Ensuring smooth deliveries of all Implementation projects and Annual Enrolment projects for the clients working with PM/CSM. People and Performance Management for the team Participate as needed to facilitate debugging and root cause analysis with experienced resources. Ensuring 100% compliance for monthly 1-On-1 discussion as agreed Ensuring Career Development plan in place for team SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done): Excellent verbal and written communication skills Ability to communicate and design complex technical ideas Ability to lead meetings and conference calls Ability to negotiate Project Management Ability to manage work streams in a project Ability to work effectively in a project team Excellent time management & organizational skills HTML, CSS, SQL, Config, Pervasive, TBS and H&B Domain acumen (Advance) HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RG2 2572625 Job Title- IND System Delivery Manager I Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role: Yes Required education and certifications critical for the role- B.Tech/MCA or relevant qualification Required years of experience – Minimum 8 years’ experience in relevant field AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The primary responsibility of this role is to manage the day-to-day employee engagement, people management, performance management of team, External/Internal Stakeholder management, handling escalations, ensuring Quality controls etc. The SDM will oversee system deliveries, ongoing process improvements and will manage to agreed financial margins within the client commercial model. It is essential the SDM possess the ability to manage both internal and external priorities and their own capacity in this multi-functional role. Participating in innovation initiatives and drive results on continuous improvement. Ensure training to new configuration team members is done in the most efficient manner minimizing the ramp up required to be fully contributing to the team. Responsible for overseeing workload prioritization of team deliverables where conflicts arise. Review and ensure team communications are consistent and clear to internal and external stakeholders. JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role): Knowledgeable on Healthcare domain. Accountability for meeting KPIs across the service, including overview of ongoing key client projects Maintaining and continuously improving the overall quality of system delivery Ownership of the Change Order process for all regional Change Orders. Provision of final Impact Assessment and Estimates of effort/ costs. Subsequently ensuring all changes are implemented and tasks completed via the team delivering the change Working closely with the Business/Operations/Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales/SLAs. Liaising with third parties where necessary, to ensure work delivery is seamless to the client Financial awareness and management to margins and agreed metrics • Identifying new revenue opportunities and working with resource manager to pursue appropriately Managing the day-to-day business relationship in the region, including proactive communication and responding to client priorities. Monitoring and evaluating the quality of deliverables to the client, taking steps to improve quality as necessary Working closely with business/operations to establish and maintain client advocacy and a continuously enhancing client relationship Ensuring Demand Vs Capacity so that the team can be resourced effectively Acting as a coach to team members in the areas of client deliverables, specific client knowledge, etc. Ensuring smooth deliveries of all Implementation projects and Annual Enrolment projects for the clients working with PM/CSM. People and Performance Management for the team Participate as needed to facilitate debugging and root cause analysis with experienced resources. Ensuring 100% compliance for monthly 1-On-1 discussion as agreed Ensuring Career Development plan in place for team SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done): Excellent verbal and written communication skills Ability to communicate and design complex technical ideas Ability to lead meetings and conference calls Ability to negotiate Project Management Ability to manage work streams in a project Ability to work effectively in a project team Excellent time management & organizational skills HTML, CSS, SQL, Config, Pervasive, TBS and H&B Domain acumen (Advance) HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RG2