Operations Team Leader MFC Spain

You'll own end-to-end operations of the Málaga store — from warehouse efficiency and inventory accuracy to team leadership and customer fulfillment quality. You'll report to the Area Manager and be a key part of a network of high-performing MFCs. 

WHAT YOU’LL DO

• Own and drive operational and delivery KPIs.

• Hire & Train: Lead and develop a team of pickers and couriers (around 30 employees), fostering a culture of ownership and continuous improvement.

• Manage weekly scheduling and staffing to meet demand forecasts while controlling labor costs.

• Coordinate with fleet operations to ensure smooth last-mile execution.

• Escalate and follow up on facilities, HR, and supply issues with the relevant teams.

• Work with a cross-functional team (Operations, Category Management, Health and Safety, Procurement…) to achieve quick and flawless execution.

• Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.

• Report weekly to the Area Manager with data-driven analysis and action plans.

• Min of 3 + yr of experience in fast-paced environments (Logistics, operations, Supply, etc.).

• Hands-on leadership style with ability to manage large teams and build high-trust.

• Strong analytical mindset — comfortable reading KPI dashboards and translating data into action. 

• You've got good judgment but own up to your mistakes.

• You find smart and elegant solutions to complex, multi-disciplinary problems.

• You're highly agile and thrive in ambiguous environments.

• You are always respectful, kind, and fair. All of your reports speak highly of you as a manager and leader.

• You have an ambition that makes some people think you're crazy while inspiring others.

• You’re an owner, you have a natural bias for action, are always pushing for things to happen, and are objective and deadline-oriented.

• You’ve great communication skills, and ability to engage internal and external stakeholders. English communication is a must. 

• An empathetic, inclusive and curious attitude.

• Spanish required; high-level English strongly preferred.