Helpdesk administrator

*** Please note this is a 14 month FTC***

Your role as a Property Administrator  

• Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.
• Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
• Supporting colleagues to hit team target of 85% calls answered.
• Manage customer expectation, and control business criticality for the business unit.
• Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail.

What you’ll bring…  

• Customer focused and service quality approach
• Excellent telephone communication skills
• Effective listening and questioning skills
• System skills
• Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines

 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…