Trainer/Facilitator

ROLE OVERVIEW

The Automotive Facilitator delivers an established consultative software system curriculum to elevate the Service Connect system

CORE RESPONSIBILITIES

Training Delivery

· Deliver established consultative Service Connect curriculum to Service Managers, Directors, CRM and BDC Teams

· Conduct engaging in-person and energetic training sessions

· Support the implementation of learned techniques and adoption of consultative Service Connect software and processes

· Guide Service Managers, Directors, CRM and BDC Teams in applying curriculum concepts

· Ensure consistent training delivery across the network

Stakeholder Engagement

· Partner with the Project Manager in building strong relationships across regional organizational levels

· Occasional client meetings

· 3-5+ years in automotive dealership consulting/training

· Deep understanding of fixed operations and service workflows

· Proven track record in service department operations

· Experience with software systems training methodologies

· Training delivery background

· Strong presentation and public speaking abilities

· Group management and classroom control techniques

· Expertise in various teaching methodologies

· Effective questioning and discussion facilitation

· Time management within training sessions

Knowledge & Skills

· Excellence in presentation and facilitation

· Strong interpersonal skills and ability to influence

Effective coaching and mentoring abilities

Technical Requirements

· Proficiency with training platforms and operating presentation tools

· Demonstrating proper use of tools or equipment when relevant to training

· Ability to manage training logistics

· Experience with dealership management systems

Physical Requirements

· Must be able to lift up to 25 lbs.

· Standing and moving around for extended periods, often up to 8 hours a day

· Maintaining an engaging, energetic presence throughout full training sessions

· Ability to manage interactive activities with physical components

· Speaking clearly and projecting voice for long durations

· Multi-day sessions requiring sustained energy levels

· Moving around the training room to interact with different participants

· Writing/drawing on whiteboards or flipcharts, which may require reaching and stretching

· Setting up and arranging training equipment, materials, and handouts

· Rearranging furniture for different activities

Scheduling Considerations

· Break timing and duration

· Travel time between locations

· Time zone management for multi-location training

Travel Requirements

· Travel up to 90% for the duration of the project

· Possess valid driver's license