Human Resources Associate

Who We Are: ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day. For more information about the company visit www.ExtensisHR.com Who You Are: The ExtensisHR Human Resources Associate is the first point of contact for our constantly growing client list and their employees. The HRA is the key component of our Employee Solution Center where our client’s employees can call in for all things related to HR, Benefits, Payroll, and more. This person will handle calls, emails, and a live chat in order to provide the high-end customer service our clients have come to expect. The Employee Solution Center is a high energy, enthusiastic, team that handles annual projects such as a Benefit Open Enrollment and Renewal by creating a collaborative team environment that is not only effective but extremely fun. Themed team events celebrated individual and team success, as well as consistent communication creates an environment that is a huge part of why ExtensisHR is has been named one of the Top Places to Work in New Jersey each of the last 2 years. Why You! The ExtensisHR Human Resources Associate is a great way to kickstart a career in HR. The role gives the employee the ability to identify what avenue they would like to take their HR career down by providing experience in such areas as Benefits, Payroll, Labor Laws, Compliance, Employee Relations and much more. The ExtensisHR Milestone Program is a great way to develop, strengthen your skills and EARN A HIGHER COMPENSATION… Throughout the first 24 months of employment within the Employee Solution Center you will have the opportunity to increase your salary and be eligible for promotion upon a completion of tests and certifications at each of the 3/9/12/15/18 and 24 month check in. These certifications are covered in cost by ExtensisHR and are a great way to launch a long and successful career in Human Resources. What You'll Do: Human Resources Customer Service: Function as the initial point of contact for inquires from clients’ worksite administrators and employees via telephone, email, live-chat and facsimile Field and resolve all relevant client worksite administrators and employee inquiries. Assist employees with payroll, benefits and policy-related questions. Upon request, guide employees in accessing tools and resources on the Client Portal. Concierge solutions from other departments when said department does not have a client facing role. Respond to various governmental agency inquiries and escalate matters accordingly. Escalate matters to internal departments and the HRA Manager as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance. Resolve employee questions in accessing electronic paystubs and answering basic questions. Field employee verifications according to Extensis standard operating procedures. Benefits Coordination: Service client and employee benefit inquiries. Identify client’s respective benefit documents and provide insight and guidance to clients and employees. Support internal departments with communications, certificates and other client requests. Assist with Open Enrollment processes and annual FSA enrollment programs. Handle basic inquiries about 401K enrollment and changes. Payroll Coordination: Assist clients and employees with payroll related questions. Respond to any client questions or issues related to payroll access and processing Handle basic inquiries about direct deposit, pay history, updating W-4 information and W-2 retrieval Documentation: Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients. Document client interactions as “Cases” in ClientSpace. Make effective use of company systems including Microsoft Office and various Company tools and software. AI Utilization and Literacy: A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency. Performs additional responsibilities as assigned to support the efficient operation of the department and the organization. What You Bring: Education: BA or BS degree preferred. Work Experience: Experience in HR or Benefits preferred. Experience in fast paced customer service environment required. Competencies: Excellent communicator in writing and verbally in formal and informal business settings. Effective in customer handling skills. Client service and problem solving orientation. Team player, results-focused, strong work ethic. High ethical standards. Physical Demands: Ability to sit or stand for extended periods while performing desk-related tasks. Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. Ability to lift and carry office supplies or equipment up to 20 pounds. Occasional bending, reaching, and twisting to retrieve files or supplies. Ability to walk throughout the office, including moving between different departments or meeting rooms. Ability to communicate effectively in person and via phone or video conferencing. Ability to focus and maintain attention for long periods while working on various tasks. Must be able to communicate effectively in both verbal and written form. Occasional travel may be required. The work environment is typically quiet and climate-controlled, with standard office equipment available. This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. Responsibilities and requirements are subject to change based on business needs. What We Offer: At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include: Competitive compensation to reward you for your hard work every day. Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events. Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one. Student Loan Assistance Program where ExtensisHR contributes toward your student loans. Pretax Spending Accounts to ease taxes on health and dependent care expenses. Extensive professional development programs to help you get to where you want to go in your career. Discounts in retail and entertainment. A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities. Complimentary coffee and snacks to keep you fueled and productive throughout the day. ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Position Salary: $45,000 Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting. Work Environment: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. ExtensisHR is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ExtensisHR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ExtensisHR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ExtensisHR will not tolerate discrimination or harassment based on any of these characteristics. #IND2 Human Resources Customer Service: Function as the initial point of contact for inquires from clients’ worksite administrators and employees via telephone, email, live-chat and facsimile Field and resolve all relevant client worksite administrators and employee inquiries. Assist employees with payroll, benefits and policy-related questions. Upon request, guide employees in accessing tools and resources on the Client Portal. Concierge solutions from other departments when said department does not have a client facing role. Respond to various governmental agency inquiries and escalate matters accordingly. Escalate matters to internal departments and the HRA Manager as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance. Resolve employee questions in accessing electronic paystubs and answering basic questions. Field employee verifications according to Extensis standard operating procedures. Benefits Coordination: Service client and employee benefit inquiries. Identify client’s respective benefit documents and provide insight and guidance to clients and employees. Support internal departments with communications, certificates and other client requests. Assist with Open Enrollment processes and annual FSA enrollment programs. Handle basic inquiries about 401K enrollment and changes. Payroll Coordination: Assist clients and employees with payroll related questions. Respond to any client questions or issues related to payroll access and processing Handle basic inquiries about direct deposit, pay history, updating W-4 information and W-2 retrieval Documentation: Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients. Document client interactions as “Cases” in ClientSpace. Make effective use of company systems including Microsoft Office and various Company tools and software. AI Utilization and Literacy: A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency. Performs additional responsibilities as assigned to support the efficient operation of the department and the organization. Education: BA or BS degree preferred. Work Experience: Experience in HR or Benefits preferred. Experience in fast paced customer service environment required. Competencies: Excellent communicator in writing and verbally in formal and informal business settings. Effective in customer handling skills. Client service and problem solving orientation. Team player, results-focused, strong work ethic. High ethical standards. Physical Demands: Ability to sit or stand for extended periods while performing desk-related tasks. Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. Ability to lift and carry office supplies or equipment up to 20 pounds. Occasional bending, reaching, and twisting to retrieve files or supplies. Ability to walk throughout the office, including moving between different departments or meeting rooms. Ability to communicate effectively in person and via phone or video conferencing. Ability to focus and maintain attention for long periods while working on various tasks. Must be able to communicate effectively in both verbal and written form. Occasional travel may be required. The work environment is typically quiet and climate-controlled, with standard office equipment available. This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. Responsibilities and requirements are subject to change based on business needs.