Customer Success Manager

About us

Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As our Customer Success Manager at Rentman, you’ll do more than answer questions or solve issues. You’re the strategic partner who helps our customers get the most value out of our platform and transform the way they run their business. You’ll work with rental companies and event professionals who rely on Rentman to manage fast-paced operations, guiding them through onboarding, adoption, and everyday use. Your mission: help them unlock the full potential of our platform so they can deliver flawless events, scale efficiently, and stay ahead of the competition.

Your goal is to help customers succeed with Rentman, ensuring they can deliver events smoothly, scale efficiently, and get the results they’re aiming for. You’ll also collaborate closely with Sales, Product, and Support contributing to strategic conversations that influence both customer outcomes and the future of our platform.

What you'll do

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Lead high-impact onboarding for customers, setting them up for success and helping them achieve value with Rentman as quickly as possible

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Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance

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Understand customer goals, usage patterns, and challenges through customer interactions and data, in order to drive customer health, product adoption, and identify expansion and upsell opportunities

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Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap, and making sure our platform stays ahead of industry needs

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Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy

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Work closely with Sales, Product, Marketing, and Support to ensure smooth handovers and an aligned customer experience