IT Operations Support

ATI Business Group is looking for an IT Operations Specialist to support our production team on-site with daily IT operations. In this role, you will be responsible for maintaining IT infrastructure services, troubleshooting operational issues, and ensuring smooth day-to-day IT support. This position requires strong analytical skills, technical knowledge, and effective communication.

Your Main Objective

To manage and maintain daily IT operations, ensuring infrastructure services run smoothly while contributing to the execution and improvement of IT procedures, policies, and goals.

Your Main Responsibilities

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You will handle day-to-day IT operations and maintain IT infrastructure services (LAN, WLAN, servers, firewall, CCTV, IP telephony, access door, etc.).

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You will maintain productivity benchmarks according to the team’s minimum standards.

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You will follow instructions and established guidelines to perform assigned tasks accurately.

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You will ensure all work complies with the team’s standards and contribute to IT procedures and process improvements.

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You will report issues or system limitations to your direct supervisor.

Qualifications

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Bachelor’s degree in Computing, Information Technology, or a related field.

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Excellent communication skills in both Bahasa Indonesia and English (written & spoken).

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Proven experience and strong knowledge of networking (hardware, software, etc.).

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Time management skills with experience handling multiple projects simultaneously.

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Excellent analytical and numerical skills.

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Ability to work effectively under the guidance of team leaders and collaborate with team members.

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Nice to have: Experience with common enterprise technologies and concepts such as Campus LAN, WLAN, WAN, basic infrastructure security, and ITSM.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.