Accor Hotels
Food & Beverage Operations Manager
Company
Role
Food & Beverage Operations Manager
Location
Job type
Full-time
Found on Mokaru
🔥Recently
Salary
Job description
- Lead and oversee the seamless day-to-day operations of all Food & Beverage outlets including Racines, 1864, Whisky Lounge and in-room dining.
- Drive guest satisfaction, loyalty and brand reputation by delivering memorable dining experiences through personalized service, strong guest engagement and meticulous attention to detail.
- Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary.
- Ensure that brand standards, including sustainability initiatives, are maintained.
- Recruit, mentor, coach and develop high-performing teams through structured training, succession planning, performance management, and employee engagement initiatives that foster a positive service culture.
- Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources.
- Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance.
- Work with the Marketing team to develop creative and effective promotions and to drive their implementation in a timely manner.
- Develop beverage menus for all areas and work with the Executive Chef to develop dining menus.
- Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions.
- Minimum 3 -5 years of experience in a similar role, preferably in a Five-star luxury setting.
- A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Proven experience in meeting budget and forecast for all costs, including payroll and other expenses.
- Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
- Has a good understanding of luxury guest expectations and desire to meet these expectations.
- Project professional image at all times through personal presentation / interpersonal skills.
- Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
- Aptitude for developing promotions and marketing.
