NOC & Technical Support Engineer - VoIP

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This is a hybrid NOC and L1 Technical Support role focused on monitoring, incident triage, and customer issue handling across Toku’s voice and messaging platform. Working remotely from South America and supporting a major enterprise customer, you will be responsible for detecting issues, performing initial validation, and ensuring fast, accurate escalation while maintaining strong customer communication. The role blends system monitoring, basic VoIP troubleshooting, and application-level support within a global 24/7 operations environment. You will thrive in this role if you are attentive, reliable, and comfortable working in a structured, shift-based operations environment.