Integration Manager

Role: Integration Manager

Reports To: Director, Integrations

Company: Thrive Physical Therapy Partners (a TDP Portfolio Company)

Position Summary:

The Integration Manager serves as a hybrid operational leadership and execution role within the Integrations team, responsible for driving integration activities from pre-close through post-close stabilization. This role leads to partner-facing integration efforts, manages cross-functional coordination across internal departments, facilitates employee transition and onboarding discussions, and ensures operational milestones and deliverables are successfully executed throughout the integration lifecycle. Acting as a primary liaison between prospective partners and Thrive’s internal teams, the Integration Manager balances hands-on tactical execution with relationship management, operational discovery, and integration ownership in a fast-paced, high-growth environment.

Essential Duties and Responsibilities:

• Project & Timeline Ownership
  • Own and manage integration timelines within Monday.com, ensuring alignment across pre-close and post-close milestones.
  • Lead recurring integration meetings with internal departments and external partners, establishing agendas, priorities, and follow-up actions.
  • Drive engagement and accountability across cross-functional workstreams including Payroll, Finance, Operations, HR, RCM, IT, and Compliance.
  • Identify operational risks, delays, dependencies, or blockers and proactively coordinate resolution efforts.
  • Represent Thrive and the Integrations team in partner meetings, onboarding discussions, and onsite presentations to ensure alignment on expectations, timelines, and transition readiness.
  • Maintain visibility into integration progress and escalate concerns appropriately to leadership when needed.
• Operational Discovery & Transition Leadership
• Conduct operational discovery discussions with prospective partners and staff to understand workflows, staffing structures, systems, operational processes, and transition considerations.
• Identify operational risks, employee experience concerns, onboarding dependencies, and workflow gaps that may impact integration success.
• Translate operational findings into actionable follow-up items and transition plans for internal departments.
• Facilitate employee transition conversations related to onboarding expectations, payroll conversion, benefits enrollment, retirement plans, PTO transitions, and onboarding processes.
• Support change-management efforts by helping employees and partners navigate organizational transition with clarity, responsiveness, and professionalism.
• Partner closely with Operations and leadership teams to ensure continuity of day-to-day practice operations throughout the integration process.
• Tactical Execution & Partner Support
  • Serve as a primary point of contact for prospective partners throughout the integration process, delivering a responsive, professional, and “white glove” onboarding experience from announcement through closing day.
  • Provide hands-on support for onboarding logistics, systems access, credential collection, vendor transitions, and navigation of internal processes.
  • Execute operational and administrative integration tasks including ADP onboarding setup, employee data collection, survey distribution, onboarding imports, documentation management, and delivery of transition materials.
  • Support operational transition activities such as bill-pay coordination, access management, vendor onboarding, and implementation follow-up systems.
  • Assist with onsite and remote go-live support to ensure operational readiness and successful day-one execution.
  • Maintain organized and accurate integration documentation, partner notes, and transition records within centralized systems.
• Integration Diligence, Monitoring & Follow-Up
  • Conduct ongoing operational diligence throughout the integration lifecycle to ensure alignment with transition requirements, timelines, and organizational objectives.
  • Collect, organize, and validate documentation, operational data, and partner deliverables required for successful onboarding and transition execution.
  • Proactively follow up on outstanding items, clarify inconsistencies, and escalate risks to maintain integration momentum.
  • Monitor diligence workflows, implementation dependencies, and onboarding milestones to ensure visibility and accountability across all stakeholders.
  • Support continuity between diligence findings and operational execution by communicating key integration considerations to internal teams.
• Cross-Functional Coordination
  • Serve as a liaison between partners and internal departments to facilitate alignment, communication, and timely execution of integration activities.
  • Coordinate cross-functional collaboration across Payroll, Benefits, HR, Finance, Operations, IT, Compliance, and RCM teams.
  • Drive follow-up and accountability across departments, helping maintain integration momentum in a fast-paced environment.
  • Prepare internal transition documentation, operational summaries, and handoff materials to support post-close stabilization.
  • Participate in integration planning discussions, status reviews, and organizational readiness meetings.

• Ability to travel domestically up to 25%, including occasional overnight travel, as needed to support integration activities and onsite partner engagement.
• Performs other related duties as assigned to support the team and organizational goals.

Qualifications:

• Bachelor’s degree required, with at least 5 years of experience in project coordination, client onboarding, or integration/implementation roles—ideally within a customer service-oriented environment.
• Experience working within healthcare, private equity-backed, or other client/service-oriented environments is preferred but not required.
• Excellent organizational abilities, prioritization skills, and attention to detail.
• Ability to adapt quickly to changing needs/timelines without loss of momentum.
• Strong demonstrated verbal, written, and presentation communication skills.

Technical Skills:

• Proficient in Microsoft Office Suite, including Word, Excel, SharePoint, PowerPoint, and Outlook
• Comfortable with virtual meeting platforms, including setup, hosting, and participation protocols
• Familiarity with project management tools such as Monday.com
• Experience with CRM software is a plus

Physical Requirements:

• Must be able to travel domestically via plane and motor vehicle, up to 25% travel may be required.
• Motor skills include keyboarding manipulation for data entry.
• The person in this position needs to occasionally move about inside the office to access filing cabinets, supplies, and office machinery.
• This role requires frequent communication with partners and managers at remote locations via email and phone, with the ability to exchange clear and accurate information.

Work Location: Hybrid - Chicago, IL