Junior Engineer

Job description

A Junior Developer with a strong focus on technical support – triaging, diagnosing, and resolving issues across our platform while growing their engineering skills. This is a engineering-first role, acting as a critical bridge between customers, the commercial team, and product engineering. Salary up to £30,000. You must be based in the UK, we cannot sponsor Visas.

Responsibilities

Bug Triage & Issue Resolution

• Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact.
• Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required.
• Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers.

Customer-Facing Technical Support

• Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues.
• Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps.

API & Webhooks Support

• Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures across client systems.
• Assist with diagnosing integration problems between our platform and clients' custom front-ends, internal tooling, and data exports.

Internal Tooling & Automation

• Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency and reducing manual effort.
• Support database investigation and minor remediation tasks to assist client success and engineering teams.

Observability & Monitoring

• Use and contribute to our observability platform for log correlation and error monitoring to proactively identify and resolve issues.
• Help surface patterns in errors or failures that inform longer-term product improvements.

Product Engineering Contribution

• Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features and fixes to the codebase.
• Participate in code reviews, sprint planning, and team ceremonies, developing good engineering habits and an understanding of how software is built and shipped.
• Translate support-side insights into actionable product feedback — bugs, edge cases, and usability issues you encounter become direct input into the product roadmap.

On-call responsibilities

• Contribute to the out of hours on-call rota for resolving critical priority out of hours incidents. These kinds of escalations are very rare and in general only happen in extraordinary circumstances.
• Engineers will be provided with the requisite training and documentation as well as monetary compensation for time spent on the rota.

Requirements

• A growth mindset and a genuine desire to develop deep knowledge of our platform.
• Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue.
• Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code.
• Comfortable working with APIs, logs, and basic database queries to investigate issues.
• A customer-focused approach with excellent communication skills across technical and non-technical audiences.
• Eagerness to collaborate across engineering and commercial teams.
• Experience with or exposure to alerting and observability tooling is a plus.
• Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.

Technology stack

• Modern Stack: TypeScript, React, Node.js, tRPC, GraphQL, MongoDB, Storybook & Chromatic, AWS CDK, GitHub Actions (CI/CD).
• Legacy Stack: PHP, JavaScript, Angular (1.x), Node.js, MongoDB, CodeShip (CI/CD).