SaaS Implementation Consultant – Life Sciences

About the role

As a SaaS Implementation Consultant , you will act as both a business consultant and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success.

In this role, you will

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Analyze and Understand Business Processes

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Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working

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Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration

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Design and Configure Solutions

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Collaborate with the Solution Team to translate business challenges into actionable Binocs solutions that align with the customer’s goals.

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Perform hands-on configuration, adapting Binocs to fit complex customer requirements.

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Prepare and drive workshops to iteratively present and improve the proposed solutions.

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Develop and execute testing strategies to ensure high-quality deployments.

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Lead Strategic Implementations

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Manage end-to-end implementation projects, ensuring milestones are met on time and within budget.

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Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.

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Engage and educate stakeholders by clearly communicating project plans, design choices and implementation risks to technical and non-technical stakeholders.

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Ensure user adoption of sustainable set-up

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Steer implementations around “why” (value, problem statements) Customer is implementing.

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Provide training and knowledge transfer to enable self-sufficient customer teams.

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Start up adoption process throughout implementation, to ensure and hand over in-use customer to Customer Success Manager.

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