Field Service Operations Manager

About the Company

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, Brandt is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Giltrap, Kramer, Duncan, and Stihl.

About the Opportunity

We are looking for an exceptional individual to join our Service Team as the Field Service Operations Manager.

As the Field Parts Operations Manager, you will be responsible for improving financial performance efficiency of the Brandt service departments.

You will be responsible for

• Collaborate with the Service Managers to establish objectives and plans to improve service department performance in sales, margins, expenses and profits.
• Develop plans for improved performance of the Service department.
• Assisting Service Managers in implementing plans
• Following up to ensure success.
• Auditing to ensure compliance with company policies and procedures.
• Utilize 5S and Lean principles and practices in assisting service departments optimize their processes and work.
• Ensure dealer audit criteria and metrics are met, including those for customer satisfaction.
• Work with each service manager to identify areas for improvement and establish objectives in:
• Technician efficiency.
• Billing efficiency.
• Work in Progress (WIP).
• Certified technician on diagnostic warranty repairs.

To be considered for this position you will need the following:

• Previous experience in heavy equipment service.
• Previous experience as a Service Manager for a heavy equipment dealer.
• High level of customer focus.
• Ability to develop business plans associated with superior customer service to customers.
• Clear understanding of how to audit compliance with company policies and procedures.
• Ability to lead branch service managers in the benefits of following a business plan.
• Skilled in Microsoft Office applications.
• Educational Requirements.

What's in it for you?

• Competitive Remuneration Package.
• Exciting Leadership Opportunity.
• Great working environment.
• Ongoing Training & Development.
• Be a key part of the continuous growth of our company.

If this sounds like you, please apply online today, applicants will be processed as received.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt!