Success Specialist

We are looking for a Success Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.

Key Responsibilities

• Contact new provider signups via phone, text, and email.
• Guide providers through onboarding, activation, and account setup.
• Follow up on incomplete registrations, missing documents, and pending requirements.
• Schedule onboarding calls and assist providers throughout the activation process.
• Handle inbound customer support inquiries via phone, email, and text.
• Coordinate communication between providers and homeowners and assist with issue resolution.
• Maintain accurate CRM records, activity notes, and pipeline updates.
• Conduct customer satisfaction and quality follow-ups after services are completed.
• Support review generation and reputation management efforts.
• Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
• Help increase provider activation, retention, and overall platform engagement.

Requirements

• Advanced English (C1) – Required.
• Strong verbal and written communication skills.
• Customer service, customer success, sales, or administrative experience preferred.
• Comfortable making outbound calls and conducting follow-up communications.
• Basic computer proficiency and familiarity with CRM systems.

Working Conditions

• Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
• Compensation: $500 USD per month.
• Location: Remote.

This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.