Customer Success Manager | Benelux

Saga is an AI platform built by lawyers and technologists, designed to manage the entire lifecycle of legal work - from research and contract analysis to project management and knowledge sharing. Founded in Norway and built for the legal profession from day one, Saga integrates with local legal sources across jurisdictions and is currently available in 12 languages. In just 18 months, the company has grown to 71 employees, 5000 users across 16 countries. With market leadership in Norway and the Netherlands, and active expansion across Europe, Saga is scaling fast - and looking for people who want to build something that matters.

Your role as Customer Success Manager

You own the full post-sale journey for a portfolio of Dutch & Belgian law firms, from onboarding and training through to renewals and expansion. You ensure our product is not only implemented, but actively used and delivering real value. You translate an advanced AI product into something clear, relevant and trustworthy for busy lawyers, and build strong relationships that make firms want to grow with us. This is a newly created role with real scope to shape how Customer Success operates in the Benlux region, and how we scale it over time. This role is critical to ensuring that our customers realise the full value of Saga, and that we scale long-term partnerships in the market.

You will also

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Plan and execute structured onboarding - kick-offs, configuration, training and first value delivery - so new customers get up and running fast and with confidence

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Run regular business reviews with key stakeholders, using clear success plans and usage data to guide adoption and demonstrate ROI

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Monitor portfolio health proactively, spotting drops in engagement or churn risk early and taking action before it becomes a problem

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Identify and drive upsell and expansion opportunities (additional users, modules, adoption programmes) in close collaboration with the Sales team

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Be the voice of Dutch & Belgian customers internally - channelling product feedback, regulatory context and market-specific needs to Product and Engineering

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Build and standardise the CS playbook for the Benelux: templates, processes, dashboards and routines that scale as the portfolio grows