Service Delivery Manager - Experienced (REF5258B)

The Global Vendor Services (GVS) squad is responsible for:

• Ensuring international production capability for CPE services and international access
• Supporting product development with international expertise
• Developing concepts for license management and implementing international service-enabling functions
• Managing suppliers through effective vendor management
• Conducting technical contract negotiations with providers
• Ensuring the international end-to-end logistics and service chain, including the performance management of hardware and CPE field service providers

Key Responsibilities

In this role, you will:

• Support the analysis and documentation of business requirements in close collaboration with internal teams and stakeholders
• Assist in the analysis and visualization of business processes, with a strong focus on usability and operational needs
• Contribute to feasibility analyses based on existing systems and data structures
• Support the preparation of functional specifications and related technical documentation
• Contribute to cost-benefit evaluations within the scope of assigned tasks
• Assist in coordinating technical implementation, testing, and acceptance activities together with relevant departments and external partners
• Support project-related activities and documentation
• Work closely with both business and technical teams in an international environment

 

Contract Type

One-year fixed-term contract with the possibility of renewal based on business needs

We are looking for candidates with:

• Strong written and verbal communication skills in English (C1)
• German language skills at minimum B1 level
• Basic understanding of IT processes, business analysis methods, and documentation practices
• Interest in telecommunications technologies and IT solutions
• General understanding of networking, cloud technologies, or WAN environments is an advantage
• An analytical mindset and willingness to learn complex business and technical processes
• Good communication and teamwork skills
• The ability to work effectively in an international and multicultural environment
• A structured and reliable working style
• First professional experience in IT, telecommunications, business analysis, or project support is an advantage

Nice to Have / Advantages

• Experience working in agile organizational structures (e.g. Scrum, Kanban)
• Experience using common collaboration and project management tools (e.g. Jira)
• Experience working with international providers and suppliers

 

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.