Retail Support Specialist

Retail Sales Support provides day-to-day support to the Retail Sales team, with primary responsibility for supporting Deli sales in the morning and Retail order support in the afternoon. This role handles customer orders, credits, and service inquiries, works through assigned customer call sheets, and helps ensure orders are processed accurately and efficiently. The position also works closely with sales and operations teams to support customer satisfaction and may assist with additional department or operational tasks as needed.

This is a fast-paced, detail-driven role supporting customer orders, resolving issues, and helping ensure our customers receive accurate, timely service.

Essential Responsibilities Include, but Not Limited To

• Manage customer orders, changes, cancellations, and credits
• Contact assigned customers using daily call sheets to collect orders
• Respond to customer inquiries and provide product and pricing information
• Process order adjustments and credits accurately and on time
• Communicate updates and customer needs to the sales team
• Answer inbound calls and assist with order placement
• Monitor inventory and product quality through regular warehouse walks
• Stay current on produce items, seasonal availability, and promotions
• Use internal systems to track orders, pricing, and customer data
• Partner with sales, operations, and other teams to support customer service
• Assist with administrative tasks and special projects as needed

Desired Skills and Experience

• Strong customer service and phone skills
• High attention to detail and accuracy with numbers
• Ability to manage multiple priorities in a fast-paced environment
• Clear and professional communication skills
• Strong organization, time management, and follow-through
• Ability to quickly learn product lines and customer needs
• Problem-solving mindset with the ability to escalate issues appropriately
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Experience in order entry, customer support, or sales support
• Experience with inventory or order management systems
• Retail, wholesale, or produce industry experience strongly preferred

Additional Requirements

• Reliable attendance and punctuality
• High school diploma or GED

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

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Charlie's Produce is an Equal Opportunity Employer

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