Senior Customer Success Manager (French Speaker)

Within 90 Days, You'll

• Successfully create and initiate success & account plans for your assigned portfolio of key French & Benelux accounts, aligning with customer and Sitetracker objectives.
• Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
• Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You'll

• Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
• Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
• Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You'll

• Consistently drive retention and expansion across your entire DACH portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization.
• Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
• Shape and optimize Customer Success practices within the DACH region, contributing directly to Sitetracker's global CS operational excellence and market leadership.