Resort Experience Supervisor

What You'll Do as a Resort Experience Supervisor:

As a Resort Experience Supervisor at Westgate Resorts, you will make memorable guest experiences. This role supports and guides team members across the resort, ensuring service standards are met and guests feel supported at every touchpoint. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

• Coordinate and facilitate resort activities, special events, and themed programs for owners, guests, and team members.
• Communicate and collaborate with Westgate vendors, contractors, entertainment partners, and resort departments.
• Assist with event setup, breakdown, decorations, and weekly stocking of event supplies.
• Manage department operations in the absence of the Director and attend manager meetings/orientation tours as needed.
• Organize and maintain department files, vendor reports, safety records, and daily/monthly operational reports.
• Order, inventory, distribute, and maintain logo merchandise, sports equipment, and event supplies.
• Prepare and maintain accounting records for merchandise, marketing materials, purchases, and vendor payments in accordance with company procedures.
• Conduct weekly inspections of recreational areas and coordinate repairs, repainting, equipment replacements, and facility upkeep.
• Monitor and maintain records for the Fitness Center, Game Room, bike logs, and recreational equipment usage.
• Lead and promote resort service standards, team morale, motivation, and teamwork within the Resort Experience Department.
• Assist with team member supervision, performance evaluations, disciplinary procedures, and safety training compliance.
• Exercise authority to cancel activities or events when weather or safety conditions pose a risk to participants.

What You'll Bring:

• Current Driver's license.
• First Aid & CPR, preferred.
• 1 year of supervisory experience and/or training, or an equivalent combination of education and experience in hospitality, preferred.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 - 50 pounds.
• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• High school diploma or general education degree GED.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

If you love creating a welcoming space for guests and want to be part of a resort that values teamwork, growth, and great service. Apply today and start your Westgate adventure!

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.