Technical Service Specialist

Sika Hellas is seeking a Technical Service Specialist to join the Technical Department at its facilities in Kryoneri, Attica. The successful candidate will provide high-quality technical support to customers, applicators, partners, and internal teams, with focus on telephone technical service and product application guidance.

 

Role Description :

• Provide technical support through the company’s technical hotline call center.
• Support customers, applicators, Sales teams, and partners in the correct selection and application of Sika products and systems.
• Handle technical inquiries related to product use, application methods, compatibility, and performance.
• Record technical cases, inquiries, and follow-up actions accurately in Salesforce or other company systems.
• Prepare and/ or review technical specifications, system proposals, and design recommendations.
• Assist in the resolution of technical issues, customer claims, and field application challenges.
• Participate in site visits, trainings, presentations, and demonstrations when required.
• Develop training materials, workshops, and demonstration sessions.
• Promote safe working practices and ensure compliance with Sika standards, procedures, and values.                                                                                                                                                                    

• University degree in Civil Engineering, Architectural Engineering, Mechanical Engineering  or a related field.
• Previous experience in technical customer service, construction materials, chemicals, or manufacturing will be considered an asset.
• Good knowledge of building materials, product application methods, and construction-related solutions.
• Excellent communication and interpersonal skills, with strong customer service orientation.
• Methodical approach, attention to detail, and problem-solving skills.
• Excellent command of the English language.

 

The company offers:

• Attractive compensation package (contractual + performance bonus)
• Immediate hiring
• Stable, safe, pleasant working conditions
• Additional Health Care package
• Career development opportunities & continuous training
• Additional package of Incentives

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.