Workplace Experience Coordinator

What you will do

• Guest Services & Employee Support Act as the welcoming face of the company, greeting and assisting visitors, clients, and candidates. Deliver exceptional internal customer service, proactively identifying and addressing daily employee needs. Support the onboarding process for new hires, ensuring they feel welcomed and set up for success from day one. Coordinate internal events and seasonal office activities to foster a positive workplace community.
• Office Operations & Administration Manage daily office workflows, including phone redirection, calendar scheduling, and mail/package logistics. Maintain organized filing systems, digital records, and general documentation. Monitor and manage office supplies inventory, ensuring all stations are fully stocked and organized. Manage security card inventory, and work with building security companies as needed. Provide high-level administrative support for executive activities, including quarterly board member meetings.
• Facility & Vendor Management Handle office expenditures and manage critical office contracts (rent, utilities, and corporate services). Manage vendor relationships (cleaning, catering, maintenance, etc.) to ensure high service standards. Manage and optimize office layout, furniture, and equipment to support company growth. Collaborate closely with the Honda facility onsite team for seamless building operations. Maintain office safety, health, and compliance programs, including emergency preparedness and disaster readiness.

What we are looking for

• Experience: 5+ years of experience in workplace services, office management, facilities, or high-level administrative support within a fast-paced environment.
• Mindset: A genuine passion for hospitality, operational excellence, and creating a smooth, welcoming workplace environment.
• Skills: Strong organizational and time-management skills, with a proven ability to prioritize tasks and meet deadlines independently.
• Communication: Exceptional interpersonal skills with Business-level English and Fluent/Native Japanese (both written and spoken) to communicate effectively with diverse stakeholders.

Nice to Have

• Background in the hospitality, guest services, or airline industry.
• Bachelor’s degree or equivalent.
• Proficiency with modern workplace tools (Google Workspace, Slack, and Microsoft Office).
• Professional Certifications (Highly preferred):
• Health Supervisor License (第二種衛生管理者)
• Fire and Disaster Prevention Manager License (防火防災管理者)
• First Aid / AED / CPR Certification