Heritage Supervisor-2

Number of Vacancies:

0

Time Type:

Part time

Worker Type:

Regular

Proposed Interview Date:

Wednesday, July 1, 2026

Hours of Work:

36.07

Hiring Manager:

Thomas Goulder

Contact Number: 

01482 612460

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

Job Description Summary:

ROLE AND PURPOSE

To undertake the day to day supervision of the Heritage Assistant team including allocating duties, monitoring performance & standards, complete all building related security procedures ie emergency evacuation, alarm tests & risk assessments, training new staff and to undertake all of the Heritage Assistant duties as required. To supervise the day to day running of any one or all of the Heritage sites as required according to the needs of the service. To maintain the level of service provided throughout the year, working overtime as necessary. To be responsible for the day to day security of the service & collections & ensuring all practices & procedures are carried out. Opening & closing all of the Heritage sections Museums, Art Gallery, Hull History Centre & store facilities. Following alarm & security procedures & being on call on a rota basis & working overtime according to the needs of the service delivering 24 hour, 365 day security cover. To manage day to day access to the building by visitors, contractors, deliveries and other users. To ensure the highest levels of customer service standards are maintained.

 

PRINCIPAL ACCOUNTABILITIES:

1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.

2. To supervise a security service during the day and evening for the Museums / Art Gallery, ensuring intruder, emergency, fire and security procedures are followed, including the supervision of locking / unlocking of buildings and alarm setting. Testing alarm systems implementing fire drills and maintaining the appropriate records.

3. To provide a 365 days a year, 24 hour callout response service to all alarm activations to cover all of the cites Heritage sites & stores. To make decisions on the best course of action during such an incident and to act upon them in the appropriate manner and/or provide cover until cover is satisfactorily implemented.

4. To be part of an emergency response team within the Heritage section, to provide help and assistance in times of varying scales of emergencies/disasters.

5. To undertake and deploy/manage the Heritage Assistant team to prevent nuisance, damage, vandalism, theft or tampering with the exhibits, fittings or fabrics of the Heritage sites and their curtilage, ensuring that existing procedures and guidelines are followed by all staff.

6. To create and maintain security procedures and ensure they are carried out to include such processes as risk assessments, evacuation procedures & building check lists.

7. To provideoperational and logistical support / assistance as required to the management and professional teams including Curatorial, Education, Audience Development. To develop and maintain information and processes detailing the services and exhibits, events and educational resources at all of the Heritage sites across the city, ensuring that all customer needs and abilities are addressed within the high standards set at local and national levels.

8. To provide the highest level of customer experience, through the provision of assisted interpretation and interaction including tours outside of public hours and actively promoting and providing information about exhibits, events, education services and other Heritage sites.

9. To understand and deliver to the needs and aspirations of a diverse range of customer groups, ensuring the overall accessibility and understanding of the services is provided.

10. To supervise the Heritage Assistant team to deliver the highest quality service, ensuring a responsive, customer focused service for all users (both internal and external) and that the team are fully informed and updated daily regarding all aspects of activity within the Heritage sites. This includes ensuring the team actively promote and inform all users about exhibits, events, education services and Heritage sites. That the team maintain the accurate and up to date collation of visitor attendance records (as required by management and professional staff) and the effective and efficient handling of a wide range of enquiries.

11. To respond efficiently and effectively to day to day problems as they occur including, the co-ordination or assistance of internal or external arrangements, supervision of visiting groups including schools, colleges, adult learners and community groups throughout the day, evenings and at weekends, ensuring all relevant records are processed and maintained as required by management and professional staff.

12. To oversee and control the various site sales areas, ensuring staff operate sales point equipment correctly and accurately follow sales and retail procedures, including stock taking and management including the cashing up at the end of the day.

13. To undertake the supervision of the buildings cleaning and maintenance of any equipment, deploying staff to ensure consistently high standards in each building

14. To set up and manage lighting and Audio Visual equipment as needed in the building and manage an efficient porterage service (including simple construction of displays and assistance to technical and curatorial staff) using the available assistant staff and equipment necessary.

15. Dealing with deliveries and managing visiting contractors to minimise any disruption to the service and ensure security procedures are adhered to.

16. To make recommendations to the Front of House Manager which will improve the effectiveness of the service, and act as an effective channel of communication from the senior management team to the staff and vice-versa.

17. To provide a security service to prevent nuisance, theft, vandalism or damage to buildings, collections, staff & customers by maintaining the highest standards of behaviour.

18. To identify & deal with any issues, cleaning or maintenance within the sites & surrounding area to ensure excellent service delivery.

19. To undertake cleaning duties throughout the various sites.

20. To train Heritage Assistant staff in procedures and practices of the Heritage Service.

21. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate H&S policy.

 

HCL1968.Heritage Supervisor.pdf

Compensation Grades:

GRADES 4.

Pay Ranges:

£25,583.00 - £26,403.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull Culture & Leisure:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. 

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.

Online searches, including social media, may be carried out as part of the recruitment process.