Janitorial Operations Manager

Essential Functions Operations & Service Delivery

• Oversee daily janitorial operations across multiple client sites
• Ensure all cleaning services meet company and client quality standards
• Conduct regular site inspections and quality audits
• Develop and implement efficient cleaning schedules and workflows

Staff Management

• Recruit, hire, train, and supervise janitorial staff and supervisors
• Manage employee schedules, attendance, and performance evaluations
• Provide coaching, discipline, and motivation to maintain high productivity
• Ensure adequate staffing levels for all contracts

Client Relations

• Serve as the primary point of contact for client accounts
• Address customer concerns and resolve service issues promptly
• Conduct regular client meetings to ensure satisfaction and retention
• Identify opportunities for contract growth or additional services

Safety & Compliance

• Ensure compliance with OSHA standards, company policies, and local regulations
• Train staff on proper use of cleaning chemicals and equipment
• Maintain safety records and incident reports
• Promote a culture of workplace safety

Budget & Inventory Management

• Manage operational budgets and control labor and supply costs
• Monitor inventory levels and order cleaning supplies and equipment
• Track expenses and identify cost-saving opportunities

Reporting & Performance Tracking

• Track KPIs such as labor efficiency, customer satisfaction, and quality scores
• Prepare regular performance and operations reports
• Use data to improve operational efficiency and service delivery

Qualifications

• 3–5+ years of experience in janitorial, facilities management, or related field
• 2+ years in a supervisory or management role
• Knowledge of cleaning methods, equipment, and chemicals
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple sites and priorities simultaneously
• Proficiency in scheduling systems, Microsoft Office, or similar software

Preferred Qualifications

• Experience managing large commercial or multi-site contracts
• Bilingual (English/Spanish)
• OSHA or safety certification
• Experience with janitorial management software