IT Support Engineer

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally.  It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

One shared culture

• Multi-disciplinary teams working together on challenges and masterfully delivering award-winning, cutting-edge solutions.
• An informal atmosphere where leaders are accessible to problem-solve or provide support – in person or remotely.
• Your personal wellbeing is front and center with a commitment to making you feel comfortable. Learn more about Titan Wealth

The role: We are looking for a skilled and proactive IT Support Engineer to join our team. In this role you will be the first point of contact for IT support across our global offices, delivering high-quality technical assistance primarily face-to-face, as well as via telephone, email and remote tools. You will work closely with users and the wider IT team to maintain, support and continuously improve our Microsoft 365-centric technology estate.

Key Responsibilities

• Provide IT services and support over telephone, email, remote tools and predominantly face-to-face across all global offices.
• Assist the migration team in onboarding newly acquired companies into the group Microsoft 365 tenant, including rebranding tasks such as UPN changes and centralised email signatures.
• Use Jira helpdesk software for logging, monitoring and managing support tickets throughout their lifecycle.
• Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third-line support where appropriate.
• Follow industry best practices to proactively maintain infrastructure, preventing failures and improving performance, availability and resilience.
• Build and maintain corporate PCs and laptops, keeping adequate spare inventory levels.
• Administer starters and leavers processes, obtain quotes and place procurement orders.
• Guide and support users in adhering to group IT standards, policies and procedures.
• Manage and participate in assigned project initiatives to achieve broader IT objectives.
• Contribute to and maintain documentation for IT processes and procedures.
• Adhere to all FCA regulations, including Consumer Duty obligations.

Technical Skills & Knowledge Microsoft 365 Administration

• Microsoft 365 Admin Center administration.
• Exchange Online – mail flow, transport rules and mailbox migrations.
• SharePoint Online – site administration, permissions management and OneDrive sync troubleshooting.
• Microsoft Teams – policy management; telephony configuration is advantageous.

Azure AD / Microsoft Entra ID

• User and device management.
• Conditional Access policy configuration.
• Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
• Role-based access control (RBAC).
• Identity governance fundamentals.

Microsoft Intune / Endpoint Manager

• Device compliance policy configuration.
• Device enrolment including Windows Autopilot (strongly desirable).
• Application deployment and management.
• Configuration profile creation and management.

Microsoft E5 Security Stack

• Microsoft Defender for Endpoint / Defender 365.
• Microsoft Purview – basic Data Loss Prevention (DLP) understanding.
• Microsoft Cloud App Security (MCAS) concepts.

On-Premises & Core Infrastructure

• Active Directory administration.
• DNS, DHCP and Wi-Fi management (Microsoft stack preferred).
• File server administration – NTFS permissions and drive mapping troubleshooting.
• Windows Server roles and features (beneficial).

End-User Computing

• Windows 10 / 11 Enterprise desktop support.
• PC and laptop hardware build and maintenance.

Mobile device support – iOS, Android and Microsoft Surface tablets.

Requirements Requirements

• 2+ years’ experience in desktop support using Microsoft 365 and Intune.
• Excellent English communication skills; comfortable working in a high-engagement environment.
• Proactive with the ability to work with minimal direction – self-motivated, well-organised, skilled in prioritisation and experienced in working to SLAs.
• Excellent fault-finding methodology and analytical problem-solving skills.
• Strong working knowledge of Windows 10/11 Enterprise and M365 Administration, including Endpoint Manager, Teams Telephony and SharePoint.
• Good working knowledge of Active Directory and identity management in Azure.
• Some understanding of networking concepts – routers, firewalls, switches; able to replace a router or access point when required.
• Solid working knowledge of mobile device platforms: iOS, Android and Microsoft Surface.

Desirable Qualifications & Experience

• CompTIA A+ PC Technician, Network+ (N+), MD-100 or MD-101 certifications.
• Understanding of cyber security frameworks such as NIST or CIS.
• Windows Server administration experience.
• Familiarity with Microsoft E5 security tooling (Defender, Purview, MCAS).
• Windows Autopilot deployment experience.

Why work for us?

Our employees are talented people, distinguished by excellence.  You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

• Competitive salary – we keep up with the latest market trends and strive to pay competitively.
• Competitive holiday leave – 20+ days’ annual leave (earn an extra day for every year worked, up to 3 extra days)
• Performance-related discretionary annual bonus.
• Retirement, Risk, and Medical-Aid contribution – we will contribute to a medical aid of your choosing.
• Training budget allowance for further study or attending conferences, including paid days off to study.
• Hybrid offices - located in Century City ,Cape Town.

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities