POSITION SUMMARY
As the Executive Director of Frank Residences, you will provide strategic and operational leadership for Frank Residences and Byer Square, ensuring exceptional resident care, service excellence, regulatory compliance, financial stewardship, and organizational performance. Reporting to the Chief Operating Officer, you will oversee both clinical and non-clinical operations, partner with executive leadership to advance organizational goals, and serve as a key representative of the San Francisco Campus for Jewish Living (SFCJL) within the community and senior living industry. You will foster a culture of accountability, collaboration, innovation, and resident-centered service while ensuring compliance with all applicable regulatory and licensing requirements.

KEY RESPONSIBILITIES
Executive Leadership & Operations
• Provide leadership necessary to fulfill the organization’s mission, vision, values, and strategic objectives.
• Oversee the day-to-day operations of Frank Residences and Byer Square.
• Collaborate closely with SFCJL executive leadership to deliver industry-leading care and services.
• Establish and implement operating and human resource policies through the corporate governance structure.
• Ensure all Frank Residences policies and procedures are consistently implemented and maintained.
• Foster accountability, leadership development, and operational excellence within the management team.
• Participate as a key leader in organizational strategic planning initiatives.
• Stay informed of industry trends, innovations, and best practices in senior living and healthcare services.
• Proactively identify opportunities for operational improvement and lead implementation of new systems and processes.
• Lead and coordinate special projects, audits, presentations, trainings, inspections, research initiatives, and organizational improvement efforts.
• Perform other duties as assigned.

Resident Experience & Community Relations
• Maintain collaborative relationships with the Frank Residences Resident Council, committees, and resident leadership groups.
• Communicate regularly with residents, family members, and staff to address concerns, resolve issues, and support service recovery efforts.
• Maintain an open-door policy for residents and families.
• Ensure timely response and follow-up regarding resident comments, complaints, and grievances.
• Address resident and family concerns that cannot be resolved at the department level.
• Attend Resident Council meetings and collaborate on the resolution of identified concerns and opportunities.
• Conduct formal and informal resident meetings in accordance with operational and regulatory requirements.
• Ensure the community operates fairly and without favoritism toward any resident.

Regulatory Compliance & Quality
• Ensure compliance with all applicable local, state, federal, CDSS, RCFE, Continuing Care Contract, and Corporate Compliance requirements.
• Lead survey preparation activities, mock surveys, audits, and regulatory readiness efforts in collaboration with the Director of Wellness.
• Represent Frank Residences during licensing reviews, audits, inspections, and survey activities.
• Ensure emergency preparedness plans are maintained and operational.
• Establish and maintain systems that promote resident safety and continuity of operations during emergencies.
• Ensure Frank Residences exceeds industry, state, and national benchmarks related to quality of care, resident satisfaction, staff engagement, and operational performance.
• Ensure timely operational, quality, and compliance reporting to executive leadership.

Financial Management
• Develop and manage the annual operating budget for Board approval.
• Allocate resources appropriately to support community operations and strategic objectives.
• Monitor financial performance, census trends, revenue, and expenses to maintain organizational stability.
• Provide financial forecasts and operational updates to executive leadership and the Board.
• Partner with the COO, CFO, CEO, and Board of Trustees to ensure sound financial management practices.
• Maintain accountability for departmental budget performance and resource utilization.

Sales, Marketing & Business Development
• Oversee and evaluate sales team performance to support occupancy and census goals.
• Collaborate with the Director of Sales to develop and execute business development strategies that maximize leads, referrals, tours, and move-ins.
• Partner with the Director of Marketing to align marketing initiatives with census growth objectives.
• Lead efforts to realize the strategic vision and growth opportunities of Byer Square.
• Support development and implementation of Byer Square programming and initiatives.
• Establish and maintain relationships with community organizations, referral partners, industry associations, and key stakeholders.
• Represent Frank Residences and SFCJL at community events, industry meetings, conferences, and professional organizations.

Staff Leadership & Development
• Provide supervision, mentorship, coaching, and support to department leaders and management staff.
• Ensure leaders and staff embody the organization's mission, vision, and values.
• Oversee administration of personnel policies and human resource practices.
• Foster a professional environment that attracts, develops, and retains high-performing employees.
• Maintain positive employee and labor relations in partnership with Human Resources.
• Ensure appropriate management coverage through on-duty and on-call scheduling for weekends and holidays.
• Promote a culture of teamwork, accountability, communication, and service excellence.

JOB DETAILS
• Pay Rate: $200,000 annually
• Hours: Full-Time
• Shift Schedule: Day
• Days Off: Saturday & Sunday
• Working Days: Monday - Friday

REQUIRED QUALIFICATIONS
• Bachelor’s degree required; Master’s degree preferred.
• Minimum of ten (10) years of progressively responsible leadership experience in senior living, healthcare, hospitality, or a related field.
• Active California RCFE Administrator License required.
• Working knowledge of California Department of Social Services (CDSS), RCFE, and Continuing Care Contract regulations.
• Demonstrated experience leading complex organizations and multidisciplinary teams.
• Strong leadership, organizational, and strategic planning skills.
• Excellent verbal and written communication abilities.
• Demonstrated financial management and budgeting experience.
• Strong understanding of senior living operations, resident services, and regulatory compliance.
• Ability to effectively build relationships with residents, families, staff, board members, community partners, and stakeholders.
• Ability to manage multiple priorities while maintaining attention to detail and operational excellence.
• Ability to delegate effectively and foster a culture of teamwork and accountability.
• Ability to think strategically, creatively, and innovatively while driving organizational performance.

PHYSICAL REQUIREMENTS
• Ability to lift a minimum of twenty-five (25) pounds.
• Ability to exert muscle force to lift, push, pull, or carry.
• Ability to use abdominal and lower back muscles over time without fatigue.
• Ability to stand and/or sit for extended periods.
• Ability to bend, stoop, stretch, twist, sit, and reach.
• Fine motor skills with good visual and auditory acuity.
• Ability to safely transport residents in wheelchairs without fatigue over extended periods.