Customer Support Officer

Overview

See yourself at Wallenius Wilhelmsen . We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!

Position is responsible for supporting customers over the phone and via email. Team member will ensure customer requirements and expectations are met and exceeded through service excellence

This is a Temporary Position for six months.

Job Description

WHAT YOU'LL DO

Customer Support applicant is required to posses the following abilities and skills

•

Entry level position

• Willing to take on a temporary position for 6 months

•

Focus on customer service

•

Engage, understand and commit to follow company’s policies, values and indicators

•

High focus on data quality and accuracy

•

Effective interaction with customer support co-workers locally and across regions

•

Propose and promote smarter ways of working to meet our customer needs in a more efficient way

•

Process oriented and results driven

•

Self-motivated team player, focused on working and sharing best practice.

Job Requirements

WHAT YOU'LL NEED

Successful applicants for this role will possess the following qualifications

• 6 months of customer support experience.
• 6 months of experience in the maritime and logistics industry preferred.
• Fluent in written and spoken English. Proficiency on other languages will be a plus (German or French).
• College degree not required but will be a plus.
• High level in computer knowledge is needed to work in multiple applications.
• Ability to work under pressure, to reach personal and team assigned goals
• Schedule flexibility required.
• Clear and articulate communicator with excellent written and verbal skills.

EVEN BETTER IF YOU HAVE

• Customer oriented.
• High focus on data quality and accuracy.
• Effective interaction with customer care co-workers locally and across regions.
• Propose and promote smarter ways of working to meet our customer needs in a more efficient way.
• Process oriented and results driven are a must in this position.
• Self motivated team player, focused on working and sharing best practice.

ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let’s keep the world and your career, moving together.

WHAT YOU'LL DO

Customer Support applicant is required to posses the following abilities and skills

•

Entry level position

• Willing to take on a temporary position for 6 months

•

Focus on customer service

•

Engage, understand and commit to follow company's policies, values and indicators

•

High focus on data quality and accuracy

•

Effective interaction with customer support co-workers locally and across regions

•

Propose and promote smarter ways of working to meet our customer needs in a more efficient way

•

Process oriented and results driven

•

Self-motivated team player, focused on working and sharing best practice.

WHAT YOU'LL NEED

Successful applicants for this role will possess the following qualifications

• 6 months of customer support experience.
• 6 months of experience in the maritime and logistics industry preferred.
• Fluent in written and spoken English. Proficiency on other languages will be a plus (German or French).
• College degree not required but will be a plus.
• High level in computer knowledge is needed to work in multiple applications.
• Ability to work under pressure, to reach personal and team assigned goals
• Schedule flexibility required.
• Clear and articulate communicator with excellent written and verbal skills.

EVEN BETTER IF YOU HAVE

• Customer oriented.
• High focus on data quality and accuracy.
• Effective interaction with customer care co-workers locally and across regions.
• Propose and promote smarter ways of working to meet our customer needs in a more efficient way.
• Process oriented and results driven are a must in this position.
• Self motivated team player, focused on working and sharing best practice.

ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let's keep the world and your career, moving together.