Technical Support Engineer

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on-prem and cloud-based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi-tasking, responding to escalations, and prioritizing tasks.

Responsibilities

• Supports existing Java, HTML, Groovy, and Python applications.
• Performs debugging, testing, and troubleshooting of existing software deployments.
• Works with the development team to fix problems that are found and assures that the product quality remains high.
• Works with architects, project management, business owners, and customers to prioritize caseloads.
• Works independently and collaborates well with others.
• Creates root cause analysis reports.
• Identifies application customizations to meet customer’s needs.
• Modified work schedule and rotating weekend work schedule required
• Availability for a modified schedule including some weekend work

Qualifications

Technical Skills

• Scripting knowledge (e.g., Bash, PowerShell, or Python)
• Working knowledge of relational databases, including basic SQL for troubleshooting and support
• Strong understanding of LDAP and directory services
• Excellent oral and written communication skills
• Linux experience Ubuntu/RHEL/CentOS
• Windows experience Server & Desktop
• Debugging multi-threaded applications
• Experience with Virtual Machine Management
• Hands-on experience with BI tools, Spotfire is strongly preferred

Bachelor’s degree in computer science, computer engineering or electrical engineering or equivalent experience

Preferred Skills and Experience

• Familiarity with semiconductor manufacturing procedures
• Protocol knowledge (TCP, VNC, FTP, SSH)
• Security related topics like network security scanning, CVE vulnerabilities, etc.
• Network WAN
• AWS
• Salesforce experience or similar CRM

Pay Range

CAD $65,000.00 - CAD $72,000.00 /Yr.

• Supports existing Java, HTML, Groovy, and Python applications.
• Performs debugging, testing, and troubleshooting of existing software deployments.
• Works with the development team to fix problems that are found and assures that the product quality remains high.
• Works with architects, project management, business owners, and customers to prioritize caseloads.
• Works independently and collaborates well with others.
• Creates root cause analysis reports.
• Identifies application customizations to meet customer's needs.
• Modified work schedule and rotating weekend work schedule required
• Availability for a modified schedule including some weekend work

Technical Skills

• Scripting knowledge (e.g., Bash, PowerShell, or Python)
• Working knowledge of relational databases, including basic SQL for troubleshooting and support
• Strong understanding of LDAP and directory services
• Excellent oral and written communication skills
• Linux experience Ubuntu/RHEL/CentOS
• Windows experience Server & Desktop
• Debugging multi-threaded applications
• Experience with Virtual Machine Management
• Hands-on experience with BI tools, Spotfire is strongly preferred

Bachelor's degree in computer science, computer engineering or electrical engineering or equivalent experience

Preferred Skills and Experience

• Familiarity with semiconductor manufacturing procedures
• Protocol knowledge (TCP, VNC, FTP, SSH)
• Security related topics like network security scanning, CVE vulnerabilities, etc.
• Network WAN
• AWS
• Salesforce experience or similar CRM