Key Account Manager

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

Do you excel at identifying opportunities to expand business through renewals, upsell, and cross‑sell strategies?

Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne’s SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high‑quality outcomes. The team focuses on building long‑term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

As a Key Account Manager – SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion. You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high‑quality customer experience.

Key responsibilities

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross‑sell.
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.

What we need to see from you

• Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
• Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems and managing pipeline, forecasting, and account performance.
• Strong communication, organization, and execution skills, with a proactive and results‑driven approach in a fast‑paced environment.
• Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

Do you excel at identifying opportunities to expand business through renewals, upsell, and cross‑sell strategies?

Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne's SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high‑quality outcomes. The team focuses on building long‑term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

As a Key Account Manager - SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion. You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high‑quality customer experience.

Key responsibilities

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross‑sell.
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.
• Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
• Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems and managing pipeline, forecasting, and account performance.
• Strong communication, organization, and execution skills, with a proactive and results‑driven approach in a fast‑paced environment.
• Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.