Team Leader, Customer Site

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, improving patient diagnostics and therapies or growing productivity in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

How do we make and impact?

Unity(TM) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services.

How will you make an impact?

For one of our key customer, we are looking for an enthusiastic Team Leader. The Team Leader, Customer Site coordinates and runs the day to day service operations at the customer site, enabling the team to deliver consistently excellent service.

The Team Leader Customer Site is responsible in collaboration with a team of 2 Site Specialists, responsible for onsite customer services. (Vendor Managed Inventory). Together with your team you are working together with the Customer, with the goal to deliver excellent service.

What will you do?

• Lead a team of on-site site specialists that work daily at our key customer site.
• Make on-site program replenishments and disbursements.
• Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Follows well defined best practices, SOP’s & work instructions. Take direction from Manager regarding daily duties.
• Works within computer systems to access and follow procedures as outlined by our written procedures
• Proactively communicates with supervisor any customer concerns and/or potential problems.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established dedication times
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively.
• Ensure compliance with health and safety requirements (Thermo Fisher and Customer)

How will you get here?

• Bachelor’s Degree with 1-2 relevant working experience OR Associate degree (BP, HFP)
• Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.
• Proficient verbal and written communication skills.
• Fluency in English required. German is a Plus.
• Skills in leading multiple concurrent issues and prioritizing staff workloads.
• Proven ability to work with internal and external customers; strong interpersonal skills required.
• Overall understanding of service management, customer satisfaction.
• Detail oriented, problem solver, promotes team environment.
• Excellent computer/software skills. (Outlook, Excel, Word, PowerPoint).
• Self-motivated.

Working Conditions

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
• May be required to work independently at customer location.
• Extensive walking may be required.
• Able to lift, push and pull 15kgs consistently; may be required to lift 20 kgs.
• May be able to use material handling equipment such as push carts and pallet jacket
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
• Some areas require steel toe shoes, bump hats and/or safety glasses

Our Offer

You can expect a multifaceted job in a dynamic and international environment. An environment in which integrity, intensity, involvement and innovation are lived. A well-founded induction and task-specific training are a matter of course for us. You yourself settle your future in our company - make your contribution to our joint success!

Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.