CX Specialist for leading German Marketplace (German Native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, Kleinanzeigen makes it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities.

A day in the life of.

As a Customer Experience Specialist it is all about variety, teamwork, and impact. You'll kick things off by diving into user queries, tackling anything from listing questions to account issues. Your problem-solving skills will shine as you resolve disputes, guide users on managing listings, and keep an eye on flagged content. Collaborating with your team is key—together, you’ll analyze user feedback and brainstorm improvements to elevate the platform. It’s a fast-paced role where every interaction helps shape a positive community experience!

How you make an impact.

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Providing timely responses to questions about listings, account management, and transaction issues

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Guiding users through troubleshooting steps for website or app-related problems

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Reviewing listings and user interactions to ensure compliance with Kleinanzeigen's guidelines and standards

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Mediating and offering solutions in cases of buyer-seller disputes to maintain a safe community.

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Collecting user feedback to contribute to platform improvements and enhance user experience.