Chief Concierge (Saudi National)

As Chief Concierge, you will lead the Concierge team in delivering highly personalized experiences that reflect the bold, vibrant, and luxurious spirit of SLS. From arranging exclusive island experiences and transportation to curating bespoke itineraries and special celebrations, you will serve as the ultimate destination expert and guest advocate.

Key Responsibilities

• Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
• Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently, professionally, and with genuine care.
• Curate bespoke guest experiences including dining reservations, transportation, wellness activities, excursions, special celebrations, and destination experiences.
• Act as the primary point of contact for VIP, repeat, and high-profile guests, ensuring personalized recognition and tailored service.
• Maintain extensive knowledge of SLS The Red Sea facilities, services, dining venues, wellness offerings, and destination experiences.
• Build and maintain strong relationships with local partners, tour operators, transportation providers, and destination stakeholders.
• Anticipate guest needs and proactively recommend experiences that enhance satisfaction and create memorable moments.
• Oversee concierge communications, guest correspondence, itinerary preparation, and follow-up activities.
• Manage concierge desk operations, staffing schedules, service standards, and departmental performance.
• Monitor guest feedback and implement service improvements to continuously enhance the guest experience.
• Collaborate closely with Front Office, Guest Relations, Butler Service, Housekeeping, Spa, Food & Beverage, and Recreation teams to ensure seamless service delivery.
• Support arrival and departure experiences, including airport transfers, luggage handling coordination, and transportation logistics.
• Maintain accurate records of guest preferences and profiles to support personalized service and guest loyalty.
• Ensure compliance with hotel policies, safety procedures, and brand standards.
• Support pre-opening activities including SOP development, team training, service culture implementation, and operational readiness.

• Minimum 5 years' experience in Concierge operations within a luxury or ultra-luxury hotel environment.
• Minimum 2 years' experience in a leadership or supervisory Concierge role.
• Previous experience in a Forbes Travel Guide, Leading Hotels of the World, luxury lifestyle, or luxury resort environment preferred.
• Strong knowledge of luxury guest service standards and personalized service delivery.
• Exceptional communication, interpersonal, and relationship-building skills.
• Proven ability to manage VIP guests and complex guest requests with discretion and professionalism.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Proficiency in Opera PMS and Microsoft Office applications preferred.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Knowledge of Saudi Arabia and The Red Sea destination is advantageous.
• Fluency in English required; additional languages are highly desirable.
• Passion for hospitality, storytelling, destination experiences, and creating unforgettable guest journeys.